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Description:
We are ready to dive deep into how contact center leaders can redefine customer experiences while optimizing costs. Learn how to navigate through economic uncertainties and deliver results at our LinkedIn Live event with Dan Reed, Chief Customer Officer, [24]7.ai, and David Rickard, Partner, Everest Group.
The session will explore:
- The current state of traditional contact center training programs and what needs to evolve.
- Empowering agents for a seamless transition from training to high performance in live scenarios.
- Enhancing agent training with personalized onboarding and AI-driven coaching.