Shoppers today think digital first—from searching for products and deals to ordering and posting online reviews. You effectively and efficiently improve customer experience (CX) by identifying and predicting consumer intent, and by understanding their journeys as they compare, shop, purchase, and manage their accounts.
7.ai orchestrates customer engagement journeys with a big data platform that spans AI, chatbots, and human agents for both simple and complex inquiries. We combine the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable near-human conversations on digital and voice channels. Use it to build loyalty, increase conversions, deepen engagement, and lower costs.