[24]7 AnswersTM: Q&A Chatbots to Transform FAQs to Conversations

Transform the FAQ experience into a cost-efficient and dynamic conversation.

Data Sheet Overview Video

How [24]7 Answers transforms your FAQs to a meaningful conversation

Customers often struggle to solve basic queries by navigating numerous FAQ pages. A well-defined FAQ chatbot improves the overall customer journey while allowing the brand to have a conversation with the customer. [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Bring your help center and search functions to life in a text-like messaging experience that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed.

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How Q&A Chatbots can transform your FAQ experience

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Improve CSAT and NPS

Improve CSAT and NPS

With guided dialog and the ability to escalate to live agents, [24]7 Answers™ provides a better customer experience than traditional search.

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Provide a Modern FAQ Experience

Provide a Modern FAQ Experience

[24]7 Answers™ integrates with messaging channels, Apple Business Chat, Facebook Messenger, Google Business Messaging and WhatsApp. 

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Reduce Costs

Reduce Costs

[24]7 Answers™ allows customers to quickly find accurate answers to their questions, which reduces costs by minimizing less-productive calls and emails.

Benefits of having a FAQ-based chatbot system

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Self-managed

[24]7 Answers is user friendly and intuitive so it’s easy to publish and manage your FAQs. 

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Cross-channel Compatibility

[24]7 Answers deploys across a host of messaging channels, such as Apple Business Chat, Google Business Messaging, Facebook Messenger and WhatsApp.

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Natural Language FAQ

[24]7 Answers is built on our proprietary natural language understanding (NLU) technology and sentiment models, so customers get the answers they want when they want them.

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Active Cards

[24]7 Answers can provide rich, interactive cards to visually enhance information such as disclaimers, product videos, and photos.

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Chat Window

[24]7 Answers can be delivered through a chat widget that creates a conversational and personalized experience for customers.

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Directed Dialog

[24]7 Answers helps consumers find an accurate response by using a decision tree of relevant questions and answers.

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Escalation to Live Agent

[24]7 Answers quickly escalates interactions to a live agent when the chatbot is stymied or per customer request.

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Power Search

[24]7 Answers combines queries from multiple sources (e.g., your knowledge base, Google, etc.) to ensure response accuracy to your customers.

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FAQs for Agents

[24]7 Answers integrates with the [24]7 Digital Assist Agent Assist feature to provide agents with contextual FAQ responses.

An automated FAQ-based chatbot solution

Change the game and power up your self-serve capabilities

Effortlessly modernize your FAQ and Help Center pages. With [24]7 Answers, you customize content with an intuitive, user-friendly tool, add a traditional search bar, and deliver the messaging experience your customers prefer.

Customer Content Display

Messaging Experience

Search Bar Display

Results You Can Depend Upon

10M+

Questions answered per month

90%

Average answer rate

85%

Average accuracy rate

Resources

Public University Thumbnail Success Story

University Students Self-Help with [24]7 Answers

Aerospace and Defense Company Prepares for Flood of HR Inquires with [24]7.ai Chatbots and FAQs Success Story

Aerospace and Defense Company Prepares for Flood of HR Inquires with [24]7.ai Chatbots and FAQs