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[24]7 Answers™

Transform the FAQ experience into a cost-efficient and dynamic conversation.

Data Sheet Overview Video

How [24]7 Answers transforms your FAQs to a meaningful conversation

Customers often struggle to solve basic queries by navigating numerous FAQ pages. A well-defined FAQ chatbot improves the overall customer journey while allowing the brand to have a conversation with the customer. [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Bring your help center and search functions to life in a text-like messaging experience that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed.


How Q&A Chatbots can transform your FAQ experience

Improve CSAT and NPS

With guided dialog and the ability to escalate to live agents, [24]7 Answers™ provides a better customer experience than traditional search.

Provide a Modern FAQ Experience

[24]7 Answers™ integrates with messaging channels, Apple Business Chat, Facebook Messenger, Google Business Messaging and WhatsApp. 

Reduce Costs

[24]7 Answers™ allows customers to quickly find accurate answers to their questions, which reduces costs by minimizing less-productive calls and emails.

Benefits of having a FAQ-based chatbot system



[24]7 Answers is user friendly and intuitive so it’s easy to publish and manage your FAQs. 


Cross-channel Compatibility

[24]7 Answers deploys across a host of messaging channels, such as Apple Business Chat, Google Business Messaging, Facebook Messenger and WhatsApp.


Natural Language FAQ

[24]7 Answers is built on our proprietary natural language understanding (NLU) technology and sentiment models, so customers get the answers they want when they want them.


Active Cards

[24]7 Answers can provide rich, interactive cards to visually enhance information such as disclaimers, product videos, and photos.


Chat Window

[24]7 Answers can be delivered through a chat widget that creates a conversational and personalized experience for customers.


Directed Dialog

[24]7 Answers helps consumers find an accurate response by using a decision tree of relevant questions and answers.


Escalation to Live Agent

[24]7 Answers quickly escalates interactions to a live agent when the chatbot is stymied or per customer request.


Power Search

[24]7 Answers combines queries from multiple sources (e.g., your knowledge base, Google, etc.) to ensure response accuracy to your customers.


FAQs for Agents

[24]7 Answers integrates with the [24]7 Digital Assist Agent Assist feature to provide agents with contextual FAQ responses.

An automated FAQ-based chatbot solution

Change the game and power up your self-serve capabilities

Effortlessly modernize your FAQ and Help Center pages. With [24]7 Answers, you customize content with an intuitive, user-friendly tool, add a traditional search bar, and deliver the messaging experience your customers prefer.

Customer Content Display

Messaging Experience

Search Bar Display

Results You Can Depend Upon


Questions answered per month


Average answer rate


Average accuracy rate


Public University Thumbnail Case Study

University Students Self-Help with [24]7 Answers