[24]7 Conversations combines machine efficiency and conversational AI with human experience and insight to anticipate and resolve customer issues quickly and efficiently.
Conversations lets your customers choose where, how, and when to connect with your brand while ensuring a familiar experience across digital, voice, and messaging channels. Using our AIVA technology, Conversations discovers intent, the true meaning behind customer requests. Easily create, view, and modify bots for messaging, web, mobile, or interactive voice response (IVR) on a single interface across all channels. With one click, you can easily add any model to the bot or IVR of your choice.
Using behavioral analysis and tagging activities, our conversational AI understands the true meaning behind each customer’s request—enabling an automated bot or human agent to deliver the right response at the right moment.
Once you have customized your intent model, it deploys quickly and easily across numerous messaging channels, SMS, web, and IVR systems. This gives your customers a familiar experience however they interact with your brand, and allows you to easily tune your models and automatically update them to achieve your deflection goals.
[24]7 Conversations features seamless escalation to human agents with context and conversation. Customers don’t have to repeat themselves and journeys can pick up where they left off, reducing frustration and improving customer satisfaction (CSAT) and Net Promoter Score (NPS) results.
[24]7 Conversations delivers the most cost-effective customer interactions through conversational messaging, replacing or integrating with existing technologies.
[24]7 Conversations uses active cards, enabling you to add images, video, or interactive content to your automated conversations, improving customer engagement and CSAT.
[24]7 Conversations deploys across multiple messaging channels (including Facebook Messenger, WhatsApp, Apple Business Chat, Google Business Messaging) and digital channels including web and SMS. It also integrates with speech systems such as IVR and PDAs.
[24]7 Conversations understands customers’ words and their meanings, enabling AI and human agents to act on customer intent.
[24]7 Conversations transfer the full conversation history to a live agent so customers never have to repeat themselves. The result: higher CSAT and NPS scores.
[24]7 Conversations provides tools for adding and modifying bot responses and decision trees, enhancing your customers’ experience.
[24]7 Conversations includes preconfigured intent models for kick-starting or accelerating your programs in a variety of vertical markets.
[24]7 Conversations detects when a customer is uncomfortable and escalates the interaction seamlessly to a live agent.
Conversational messaging allows you to create, manage, and deploy chatbots across multiple messaging channels, pulling all your AI chatbots into one easy-to-use tool. Our open API integrates with natural language understanding (NLU) models from Google Dialogflow, IBM Watson, and other platforms, and provides many intent models that increase accuracy and resolve consumer issues faster.
Create, manage, and deploy chatbots across multiple channels
[24]7 Conversations comes with intuitive tools that allow you to manage intents, conversations, and dialogs and deploy the changes to your choice of channels and conversational interfaces. Study user requests and preferences for insights that optimize the user experience.
Easily extend your bot to wherever your customers are for a unified experience across web, mobile apps, messaging, Apple Business Chat, Google Business Messaging, Facebook Messenger, and even IVR.
With our AIVA technology, Conversations understands consumer intent through behavioral analysis and NLU, processing the intent against the models built in the Conversations management tool.
[24]7 Conversations brings advanced analytical techniques and insights to every stage of the conversation to maximize efficiency and improve response accuracy over time.
Enable your bot to provide rich, visual content through Card Designer to enhance customer engagement and improve CSAT.
Escalate to a human agent sooner when your customer is showing signs of discomfort with the engagement and predict your customers’ needs to speak with an expert.
