Power your customer engagement with 7 Conversations
Customer conversations are the lifeblood of your brand, which means making sure they work is vital to ensuring success. 7 Conversations combines machine efficiency and conversational AI with human experience and insight to anticipate and resolve customer issues quickly and efficiently.
7 Conversations lets your customers choose where, how, and when to connect with your brand while ensuring a familiar experience across digital, voice, and messaging channels. Using our AIVA technology, 7 Conversations discovers intent, the true meaning behind customer requests. Easily create, view, and modify chatbots for messaging, web, mobile, or interactive voice response (IVR) on a single interface across all channels. With one click, you can easily add any model to the chatbot or IVR of your choice. Whether you’re building straightforward FAQ-type content or sophisticated conversations involving multiple intents, everything you need is right there at your fingertips.
Keeping automated conversations relevant can be a real challenge, with customer needs and preferences changing faster than ever before. That’s why we took the complexity out of the equation. 7 Conversations is purpose-built for simplicity so that anyone can use it. No need for coding, multiple-persona models, or IT input. Now you can update content as often as you need, making changes in seconds—even for IVR. Give your customers what they want: effective, intuitive conversations on whatever channel they choose.