The Total Economic Impact™ Of The [24]7.ai Engagement Cloud
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Deliver a consistent, branded customer experience while making every interaction more cost efficient for you and more satisfying for your customers and agents. [24]7.ai Engagement Cloud gives you a single point of control for creating and managing human and bot interactions across digital and voice channels. Use its self-service tools to set up intent selections and build conversational bots, business logic, conversation flows, user interfaces, and more.
Powered by our AIVA conversational AI technology, informed by decades of contact center operations excellence, and combined with expert human insight, [24]7.ai Engagement Cloud anticipates your customers’ needs to streamline resolutions and strengthen relationships. And, incredibly, you achieve these exceptional customer experiences with dramatically less effort—from you, your agents, and your customers.
This Forrester Consulting Total Economic Impact™ (TEI) study examines return on investment (and other financial and operational metrics) for enterprises deploying [24]7.ai Engagement Cloud. It provides a framework for evaluating the platform’s financial impact on your organization.
See how Forrester Consulting study describes our typical customer’s journey and analyzes the benefits and costs of using [24]7.ai Engagement Cloud.
In a hurry? Scan highlights of [24]7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
Answer just six questions about your operations and this calculator estimates how [24]7.ai Engagement Cloud will impact your organization.
Forrester tells a remarkable story about our Engagement Cloud customers, analyzing results over three years—but watching will take you only one minute.
Empowering you to quickly create, manage, and deploy the leading conversational AI applications on a single platform, across your choice of voice, chat, and messaging channels.
Easily discover the customer intents best suited for automation—just upload your chat transcripts and AIVA quickly identifies and aggregates conversations into common subjects—then use self-serve tools to create the intent-based conversations your customers want to have.
Our industry-leading AIVA conversational AI speeds resolution by predicting and orchestrating customer intent, then routing conversations across channels to the most appropriate virtual or human agent. AIVA understands natural language and customer sentiment, so it’s capable of social conversations that enhance the customer experience and drive greater business value.
Use self-serve tools to brand your visitor interface and activate it across digital channels, such as your website or business apps, and across messaging channels including Apple Business Chat, Facebook Messenger, and Google Business Messages.
Through one interface, create and manage informational and interactive cards for use by virtual or live agents across digital and voice channels.
Get at-a-glance views of consolidated data from all applications and use prebuilt dashboards to quickly optimize platform performance.
Integrate Engagement Cloud with your current ecosystem of enterprise applications and data sources to ensure a seamless customer experience. Platform Services makes this easy with an array of APIs, multi-language support, built-in security, and more.
Platform Services provides a single UI for managing conversations.
[24]7.ai patented technology that allows agents to insert enhanced information into the chat dialog with interactive features such as video and images.
Manage brand settings and routing rules or each channel.
Upload chat transcriptions so [24]7.ai Engagement Cloud can aggregate conversations into common topics and quickly understand customer intents to help easily build intent models.
Create your own dashboards to review and analyze business metrics and outcomes that align to ROI.
Whether you want to start with a simple FAQ bot, a more sophisticated conversational chatbot, or perhaps you just want to enable live agents on a messaging or voice channel – we have the right solution to help you evolve with your business goals.
[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.
[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.
[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.
[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.
Deliver cost-effective, personalized, and effortless customer experiences
[24]7.ai Engagement Cloud understands intent and delivers personalized customer experiences that boost conversion rates.
By combining AI, automated bots, and human agents, [24]7.ai Engagement Cloud increases agent satisfaction, which reduces attrition and operational costs.
[24]7.ai Engagement Cloud quickly and accurately resolves customer issues because it understands their intentions across service, support, and purchase journeys.
By bringing together AI and human insight, [24]7.ai Engagement Cloud automates both simple and complex transactions allowing customers to resolve their inquiries through automation.
See what makes an enterprise-grade customer engagement platform, and why [24]7.ai is a recommended vendor.
[24]7.ai ranks as a leader in The Forrester New WaveTM: Digital-First Customer Service Solutions, Q2 2020.
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[24]7.ai is among the highest ranked solution providers for the second year in a row (2019).
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Many businesses adopt intelligent virtual agents as they learn poor customer service is expensive.
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