Engagement Cloud Apps

pattern

Answers

Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Active Share

[24]7 Active Share empowers agents to deliver personalized, interactive content directly to callers across any device during a call. Engaging customers with visually relevant information results in decreased agent handle time and increased customer satisfaction, resolution, and revenue.

Voices

Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.

pattern

Services

Agent Services

[24]7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.

Professional Services

Design Services provide customers with time saving techniques for the best user experiences. Our customizable approach alleviates the worry about the performance or user experience. We provide an end-to-end design program that can range from consultation and support to a complete turn key service.

pattern

Technology

Operationalize Messaging

Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.

AIVA Technology

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.