KPIs are critical success factors to assess the performance of customer service providers.
VP Account Management
Unifying Tech & Human Touch for Seamless Customer Journeys
By Hari Priya Muralikrishnan
Engaging the ‘new’ employee With companies making decisions on who to bring back to the office and who to let work…
Navigating the new normal Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.
Although it might sound like an “over-expected criteria” to consider your BPO agents to know your brand thoroughly,…
It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO…