7.ai has carved a niche for itself as a conversational AI innovator leveraging chat as the primary delivery mode for customer service support. It is investing in its CXM services capabilities by leveraging digital technologies to empower its agents through coaching platforms, training gamification, and mobile-based applications for continuous learning. In addition, with the release of 7.ai Engagement Cloud, it earned its position as a Major Contender in our Global CXM PEAK Matrix® assessment by adding to its digital toolkit an integrated suite designed to power both voice and digital interactions in an easy-to-deploy platform that combines behavioral, transactional, and historical data to predict customers’ requirements.
— Shirley Hung
Vice President, Everest Group
7.ai was continually rated as the #1 provider in 10 lines of businesses (LOBs) every month by a top telecom provider. Low attrition rates can be attributed to the use of automation, agent assist solutions, excellent incentives, an enjoyable work environment, and a rigorous approach to hiring talent.
— Alpa Shah
Vice President, CX
7.ai has emerged as a Leader on Everest Group’s Conversational AI PEAK Matrix® assessment due to its strong conversational AI capabilities in voice and digital offerings, and in its power, agent assist solution, as well as its flexibility in allowing integration with multiple enterprise applications. In addition, its focus and investments across the major elements of the Conversational AI ecosystem, including automation, analytics, and security, has helped it build differentiation and create value for its clients. With a roadmap that includes adding more features and functionalities to the solution in the near-term, 7.ai has set itself well for success in this fast-growing market.
— Sharang Sharma
Practice Director, Everest Group
7.ai helped a large hotel provider to achieve three times its conversation rate and a 97% CSAT rating after deployment of 7 Answers and Conversational AI.
— Alpa Shah
Vice President, CX
The … leaders in this report take a holistic approach to creation and management of Intelligent Assistants, and deliver tangible differences in high-value use cases, across multiple channels,” said Dan Miller, lead analyst, Opus Research. 7.ai scored highly because its integrated suite of conversational AI services powers both voice and digital interactions and provides orchestration and management tools that enable human agents and AI-powered virtual agents to work together and reduce average handle time, boost efficiency and measurably improve customer experience.
— Dan Miller
Lead analyst, Opus Research
Frost & Sullivan… continually identifies and evaluates growth opportunities across multiple industries, technologies, and regions of the world. We identify companies that consistently develop growth strategies based on a visionary understanding of the future, and, thus, more effectively address new challenges and opportunities. This … involves deliberation of best practices and deployment of strategic analytics of best practices and the development of core analytics... Against this backdrop, Frost & Sullivan recognizes 7.ai for its valuable achievement.
Chief Executive Officer, Frost & Sullivan
Did the pandemic period change the mix of channels used to communicate with your customer base? View the Ryan Strategic Advisory infographic to learn more.