Improved NPS, CSAT to ensure a happy customer
Making it easy for customers to get things is how you make them happy, and keep them coming back. 7.ai helps leading global brands kick CSAT into overdrive by understanding what customers are trying to do, personalizing experiences, and resolving issues—efficiently and effectively. That means ensuring your digital and voice self-service channels are serving your customer needs. Escalating seamlessly to the right agent for high-value contacts that require a human touch. Infusing your brand DNA into every interaction, both automated and live. And simplifying each step of the customer journey, from account authentication and inquiries to payment processing and returns.
Customer satisfaction is the north star for success. Whether you’re looking to improve your customer NPS and CSAT scores or elevate your ranking on sites like JD Powers and Consumer Reports, our expert team and leading solutions can help you identify and resolve key customer pain points. Break down CX siloes, find the perfect mix of automation and live assistance, and put the customer at the center of everything you do. That’s how you make a measurable CSAT impact.