[24]7.ai named a Leader for its deep industry capabilities and highly attractive product and services.
[24]7.ai named a Leader in Opus Research’s annual assessment of the top Intelligent Assistant solution providers delivering conversational AI.
Six must-have components for a modern IVR.
To deliver satisfying customer experiences, you have to combine human insight (HI) and artificial intelligence (AI). By playing to the strengths of each, you’ll enhance customer interactions and control company costs.
Join this webcast in partnership with CMSWire to learn how CX leadership has evolved, and what our recent research exposes about the difference between centralized and decentralized CX organizational structures.
COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.
Join the discussion as these CX leaders share key takeaways from their organizations’ successful experience moving their contact center agents from onsite to work from home (WFH).
