The Chatbot & Customer Service Agent…
#Virtual Agent (Chatbots), #Artificial Intelligence (AI), #Customer Experience
When it comes to customer service, the relationship between artificial intelligence (AI) and human intelligence (HI)…
#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)
Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue…
CX Predictions 2019: The Year of Investing in…
#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)
What can we expect in CX technology in 2019? Join us as guest speaker Ian Jacobs, Principal Analyst at Forrester…
3 Industry Experts on Trends in Conversational…
#Customer Experience, #Conversational Commerce, #Virtual Agent (Chatbots)
We’ve gathered leading CX experts to help demystify the top CX and Conversational Commerce trends. The guest speakers…
The Rise of Emotional AI and Chatbots in CX
#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)
Emotions have always played a big part in customer satisfaction and loyalty, but with the growing trend toward self-…
The Future of Omnichannel Advertising Must Be…
#Customer Acquisition, #Personalization
Join us for a webinar where guest speaker Joanna O’Connell, VP/Principal Analyst at Forrester Research, will explore…
Messaging Apps: The Future of Customer Service or…
#Customer Experience, #Conversational Commerce
Messaging Apps have surged in popularity among younger demographics. Has this opened the door for a new Customer…
Show and Tell: Upgrade to the Voice Channel of…
#Customer Engagement, #Reduce AHT
We explore how innovative voice technologies combined with digital channels empower agents to deliver the customer…
How to Blend Human Agents & Chatbots
#Virtual Agent (Chatbots), #Blended Experiences
Chatbots are great at automating tasks, but they can’t replicate the human touch – to provide optimal customer…