Bot Experimentation is Over

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue…

CX Predictions 2019: The Year of Investing in…

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

What can we expect in CX technology in 2019? Join us as guest speaker Ian Jacobs, Principal Analyst at Forrester…

3 Industry Experts on Trends in Conversational…

#Customer Experience, #Conversational Commerce, #Virtual Agent (Chatbots)

We’ve gathered leading CX experts to help demystify the top CX and Conversational Commerce trends. The guest speakers…

The Rise of Emotional AI and Chatbots in CX

#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)

Emotions have always played a big part in customer satisfaction and loyalty, but with the growing trend toward self-…

The Future of Omnichannel Advertising Must Be…

#Customer Acquisition, #Personalization

Join us for a webinar where guest speaker Joanna O’Connell, VP/Principal Analyst at Forrester Research, will explore…

Messaging Apps: The Future of Customer Service or…

#Customer Experience, #Conversational Commerce

Messaging Apps have surged in popularity among younger demographics. Has this opened the door for a new Customer…

Show and Tell: Upgrade to the Voice Channel of…

#Customer Engagement, #Reduce AHT

We explore how innovative voice technologies combined with digital channels empower agents to deliver the customer…

How to Blend Human Agents & Chatbots

#Virtual Agent (Chatbots), #Blended Experiences

Chatbots are great at automating tasks, but they can’t replicate the human touch – to provide optimal customer…

The New Ecommerce Imperative: Data-Led Customer-…

#Customer Acquisition, #Personalization

In a world where consumer attention is always up for grabs, the key to successfully attracting, serving, and retaining…