The Rise of Emotional AI and Chatbots in CX
#Virtual Agent (Chatbots), #Customer Experience, #Artificial Intelligence (AI)
Emotions have always played a big part in customer satisfaction and loyalty, but with the growing trend toward self-…
The Future of Omnichannel Advertising Must Be…
#Customer Acquisition, #Personalization
Join us for a webinar where guest speaker Joanna O’Connell, VP/Principal Analyst at Forrester Research, will explore…
Messaging Apps: The Future of Customer Service or…
#Customer Experience, #Conversational Commerce
Messaging Apps have surged in popularity among younger demographics. Has this opened the door for a new Customer…
Show and Tell: Upgrade to the Voice Channel of…
#Customer Engagement, #Reduce AHT
We explore how innovative voice technologies combined with digital channels empower agents to deliver the customer…
How to Blend Human Agents & Chatbots
#Virtual Agent (Chatbots), #Blended Experiences
Chatbots are great at automating tasks, but they can’t replicate the human touch – to provide optimal customer…
The New Ecommerce Imperative: Data-Led Customer-…
#Customer Acquisition, #Personalization
In a world where consumer attention is always up for grabs, the key to successfully attracting, serving, and retaining…
Brick Meet Bot: Applying Your eCommerce Data to…
#Customer Acquisition
Did you know that over 80% of retailers have an eCommerce Platform (eCP) and many have already started to connect their…
Travel 2020: Maintaining the Human Touch in the…
#Customer Acquisition
Chatbots, Customer Centricity, Conversational Commerce are the three C’s of exceptional travel experience. Powered by…
Telecom CX: Moving to Digital 2020
#Customer Acquisition
Telecom providers are in a unique position. They enable the technologies that are transforming customer expectations…