Webinars and Events

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Event

Feb 23, 2021

Fraud Proofing your Customer Contacts in Work From Home Interactions

COVID has accelerated the shift from retail payments to ecom payments, and from contact payments to mobile/contactless payments. With this shift comes growth in fraud and chargebacks. Attend the [Chargebacks] track to learn about the latest solutions to combat and mitigate these ever growing risks to your organization.

Webinar

Feb 18, 2021

How to Approach WFH in 2021: Future proofing your Contact Center

Join the discussion as these CX leaders share key takeaways from their organizations’ successful experience moving their contact center agents from onsite to work from home (WFH).

Webinar

Dec 16, 2020

Conversational Engagement: A Clear Path from IVRs to IVAs

Join [24]7.ai’s CTO Patrick Nguyen and Dan Miller, Lead Analyst and Founder of Opus Research, for a live discussion on how companies have been able to increase automation and scale customer service during this period of work-from-home agents.

Webinar

Dec 1, 2020 - Dec 3, 2020

CCW Online 2020: The Future of The Contact Center

Whether or not you delivered a superb customer experience in 2020, you have to be prepared for 2021. New technologies will be emerging, new marketplace factors will be making an impact, and new customer expectations will be arriving. We'll unpack these changes in our CCW Online: Future of the Contact Center. [24]7.ai is a Session sponsor.

Webinars & Events

[24]7.ai webinars and events bring customer experience executives together to connect, collaborate, and learn from [24]7.ai experts.

View All

Fraud Proofing your Customer Contacts in Work From Home Interactions

How to Approach WFH in 2021: Future proofing your Contact Center

Conversational Engagement: A Clear Path from IVRs to IVAs

CCW Online 2020: The Future of The Contact Center