Forrester CX North America 2020
June 16-18, 2020 | New York City,NY
Hilton Midtown, New York City, NY.
Join us at Forrester CX North America where 50 Forrester analysts and 1,500 CX industry leaders will come together for three days of cutting-edge, interactive customer experience programming.CX North America will bring together an unparalleled mix of thought leadership, strategy, and community to kick off the next decade in CX. Topics will include everything from AI to creative, disruption to modernization. Be sure to drop by our booth and don’t miss [24]7.ai co-founder and CEO, PV Kannan’s keynote address. More information to come! Register now.
Messaging Matters: The Myths & Must-Haves of the new CX Channel of Choice
Millions of people around the world use messaging apps daily to keep in touch with friends, family, and colleagues – and now 75% of consumers say they would prefer to use messaging for customer service.
If you’re ready to adopt messaging, but are unclear where to start, join us on Tuesday, March 31st for an interactive and informative webinar where industry experts will outline how to operationalize messaging and measure success.
March 22-24, 2020 | Miami,
FL Bonaventure Resort & Spa, Miami Metro, Miami, FL.
Join us along with other senior CX and customer care executives for topical discussions and informative sessions detailing how to elevate your customer experience.
Learn more about the event and request an invite here.
February 25-26, 2020 | London,
UK Hilton, London Syon Park.
We’re proud to sponsor the UK’s leading customer experience event for senior banking, financial services and insurance executives.
The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention. Join us and get the advice you need to make CX your competitive advantage. Request an invite here.
Enhancing Artificial Intelligence with Human Insight
Join our webinar with Opus Research on February 20th and get advice for enhancing customer experiences using the best blend of AI and human insight.
The Chatbot & Customer Service Agent Relationship: A Bitter Rivalry or Perfect Pair?
When it comes to customer service, the relationship between artificial intelligence (AI) and human intelligence (HI) can only be described as … “it’s complicated”.
Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue stream – are you willing to take that risk?
The Future of Omnichannel Advertising Must Be Customer Obsessed
Join us for a webinar where guest speaker Joanna O’Connell, VP/Principal Analyst at Forrester Research, will explore the future of omnichannel advertising and how to become customer obsessed.
The New Ecommerce Imperative: Data-Led Customer-Obsession
In a world where consumer attention is always up for grabs, the key to successfully attracting, serving, and retaining customers is obsessing about the buyer’s journey.
The New Digital Imperative: Becoming Customer-Obsessed Through Data-Driven Experiences
Guest speaker and Forrester Principal Analyst, Brendan Witcher, will explore how digital professionals in 2018 must become hyper obsessed with their customer’s experience — while also actively tackling personalization, voice, artificial intelligence (AI), and new mandates for loyalty and fulfillment.