February 25-26, 2021 | London,
UK Hilton, London Syon Park.
We’re proud to sponsor the UK’s leading customer experience event for senior banking, financial services and insurance executives.
The Customer Experience Exchange for BFSI is an exclusive executive-level , invitation-only forum, where leaders from across the UK will meet to gain insight into the most innovative and forward-thinking companies in BFSI and to discover how to be a true leader in customer loyalty and retention. Join us and get the advice you need to make CX your competitive advantage. Request an invite here.
De-risking Contact Centre Continuity with Intelligent Automation
Global events have disrupted the traditional call centre operational model, highlighting the need for intelligent automation to satisfy customers’ who need fast results.
We’ve partnered with Blue Prism to show you how to seamlessly combine intelligent automation with human intelligence to maintain a consistent customer experience during peak workloads, and provide an undeniable ease of doing business with your brand to ultimately drive long term loyalty. Register here. …
July 6 – 7, 2020
12:00 PM EDT
Join us along with other senior CX leaders for topical discussions and informative sessions at the NGCX Virtual Event 2020 detailing how to elevate your customer experience. We’ll be hosting an exclusive expert roundtable ‘Evolve to Business Messaging: Why it is Imperative to CX Success’. Click here to save your seat.
Messaging Matters: The Myths & Must-Haves of the new CX Channel of Choice
Millions of people around the world use messaging apps daily to keep in touch with friends, family, and colleagues – and now 75% of consumers say they would prefer to use messaging for customer service.
If you’re ready to adopt messaging, but are unclear where to start, join us on Tuesday, March 31st for an interactive and informative webinar where industry experts will outline how to operationalize messaging and measure success.
March 22-24, 2020 | Miami,
FL Bonaventure Resort & Spa, Miami Metro, Miami, FL.
Join us along with other senior CX and customer care executives for topical discussions and informative sessions detailing how to elevate your customer experience.
Learn more about the event and request an invite here.
Enhancing Artificial Intelligence with Human Insight
Dan Miller, Lead Analyst and Founder of Opus Research and Patrick Nguyen, CTO of [24]7.ai discuss how orchestrating interactions that involve conversational AI and live customer service agents is no longer an “either/or” proposition – it now means blending the best of both in ways that take advantage of what each does best.
The Chatbot & Customer Service Agent Relationship: A Bitter Rivalry or Perfect Pair?
When it comes to customer service, the relationship between artificial intelligence (AI) and human intelligence (HI) can only be described as … “it’s complicated”.
Implementing a chatbot without a clear strategy could cause irreversible damage to your reputation and your revenue stream – are you willing to take that risk?