Webinars & Events

TechXchange: Banking, Financial Services, and Insurance

Digital customer engagement is still the principal driver of transformation across the industry as carriers move from basic transactional call center functions to multichannel relationship-building sales engines.

Our panel of industry experts will discuss how automation, personalization, and omnichannel communications should be integrated into your customer experience strategy.

2022 CxOutsourcers Mindshare Event

The CxO Mindshare event is set to happen on September 14 – 15, 2022 in Las Vegas. As platinum sponsors, we have access to the latest research, strategy, content, and best practices that will help us stay ahead of the curve. And there's more - we have the opportunity to host a thought leadership roundtable attended by industry leaders. Learnings from this session will be turned into a white paper for our usage!

CCW Modernizing Service Experiences with AI & Digital

To modernize service experiences, organizations must expand their focus beyond their current state of CX and identify future opportunities for innovation. As customer expectations evolve, companies must implement strategies that empower them to optimize and improve over the long term.

Kacey Tolua, Senior Director of Channels and Self-Service at Marriott International, leads this conversation touching on the evolution of her digital IVR journey to secure containment and cost reduction in the contact center. By optimizing her associates’ and customers’ experiences, Kacey and her team are working to innovate and improve experiences while simplifying the end-to-end journey.

How the Leader of the Future Drives CX Forward

What’s Possible and What Works