Messaging Apps: The Future of Customer Service or…
#Customer Experience, #Conversational Commerce
Messaging Apps have surged in popularity among younger demographics. Has this opened the door for a new Customer…
Show and Tell: Upgrade to the Voice Channel of…
#Customer Engagement, #Reduce AHT
We explore how innovative voice technologies combined with digital channels empower agents to deliver the customer…
How to Blend Human Agents & Chatbots
#Virtual Agent (Chatbots), #Blended Experiences
Chatbots are great at automating tasks, but they can’t replicate the human touch – to provide optimal customer…
The New Ecommerce Imperative: Data-Led Customer-…
#Customer Acquisition, #Personalization
In a world where consumer attention is always up for grabs, the key to successfully attracting, serving, and retaining…
Brick Meet Bot: Applying Your eCommerce Data to…
#Customer Acquisition
Did you know that over 80% of retailers have an eCommerce Platform (eCP) and many have already started to connect their…
Travel 2020: Maintaining the Human Touch in the…
#Customer Acquisition
Chatbots, Customer Centricity, Conversational Commerce are the three C’s of exceptional travel experience. Powered by…
Telecom CX: Moving to Digital 2020
#Customer Acquisition
Telecom providers are in a unique position. They enable the technologies that are transforming customer expectations…
![Brett King & [24]7.ai: AI Advisors in the Augmented Age](/sites/default/files/2018-03-Eventimage/webinar-brett-king.png)
Brett King & [24]7.ai: AI Advisors in the…
#Customer Engagement, #Virtual Agent (Chatbots)
Bestselling author Brett King and [24]7.ai will discuss the roadmap of the future and describe how the Augmented Age…
The New Digital Imperative: Becoming Customer-…
#Digital Transformation
Guest speaker and Forrester Principal Analyst, Brendan Witcher, will explore how digital professionals in 2018 must…