7.ai Conversational AI Differentiators
7 Lumos AI is a technology layer that combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels. Lumos AI understands slang, local nuances, and colloquial speech, and can be trained to emulate different tones by using AI-powered speech synthesis.
Consumers today use more devices and channels than ever. With Lumos AI, you can let them choose where, how, and when to connect with your brand and ensure a familiar experience wherever they are—including digital, voice, and messaging channels. With Lumos AI at the core, the experience is seamless and consistent at every touch point.
Our Lumos AI technology layer abstracts prebuilt sentiment and social models to prioritize and seamlessly escalate to an agent when it detects a customer needs expert advice. 7.ai sentiment detection recognizes an upset customer and immediately routes them to an agent. You can also prioritize unhappy customers in the system, placing them in special queues or offering exceptional services.
Customer needs and expectations are constantly changing, which is why it’s not enough to optimize CX once. Lumos AI combines deep learning technologies with our unique collaborative tagging to learn and evolve, bringing ever smarter and more accurate automation into the equation. We start with AI models trained on two decades of contact center expertise and add technology that enables the AI to learn by association.Lumos AI uses interactions between customers, chatbots, and agents to learn and improve continuously. The benefit is more accurate intent models and responses, and better results.Learn About AI-Powered Chatbots
Simple chatbots are everywhere for a reason. They claim AI, but don’t extend beyond simple FAQ interactions. Real machine intelligence understands consumer intent, empowers natural conversations, and leverages deep learning and turn-key industry journeys to enable better experiences from day one, period.
Lumos AI deploys self-learning tools that leverage automated deep learning to truly systematize the discovery of customer intent and specific journeys. The scope and speed dwarfs engineered models with 10 times the results and real-time scalability.
Handing off the conversation to a human agent was just the first phase. Lumos AI is the only AI virtual assistant that can retrieve one piece of data from a human agent while the customer waits briefly, then Lumos AI gets what it needs and continues the dialogue. This increased ability boosts containment and leverages the best of human agents.
7.ai Conversational AI Differentiators
7.ai is a Leader in Everest Group PEAK Matrix for Conversational AI Vendors
The Evolution of IVR
Using AI to Transform Customer Journeys
7 AIVA From Automating Human Agents to Humanizing Automation
7 Benefits of Messaging
7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
7 Agent Services is the leading provider of BPO solutions to global Fortune 500 clients, offering highly-skilled chat, messaging, voice, and email agents.
7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.
7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out 7 Answers.