1. What is conversational AI?
Conversational AI is an umbrella term used to describe various methods of enabling computers to carry on a conversation with a human. This technology ranges from fairly simple natural language processing (NLP) to more sophisticated machine learning models that can interpret a much wider range of inputs and carry on more complex conversations.
Learn why conversational AI is essential for your business and how it can make a real impact.
2. What is machine learning?
Machine learning technology helps computer systems learn and improve from experience by developing computer programs that can automatically access data and perform tasks via predictions and detections.
3. What is sentiment analysis?
Sentiment analysis is the process of using NLP, text analysis, and statistics to analyze customer sentiment.
4. What is deep learning?
Deep learning technology is a machine learning technique inspired by the human brain or ‘neural network’. It allows AI to learn by association, just like a child. The more data AI is exposed to, the better it gets, and the more accurately it can respond over time.
5. What is intent prediction?
Intent prediction is the process of classifying customer intent by analyzing the language they use. Learn more about conversation design and understanding customer intent.
6. What is natural language processing?
NLP is a field of AI that enables computers to analyze and understand human language, both written and spoken.
7. What is conversational commerce?
Glossary of Terms
Conversational commerce is a two-way discussion between a business and customer through messaging and chat apps where a relationship is established, ideally leading to a value-based transaction.