[24]7 Journey Analytics is an analytics discovery tool for simply exploring omnichannel customer journeys. It uses advanced path analytics for insights that improve the customer experience (CX) and optimize service operations in three steps.
[24]7 Journey Analytics has an intuitive drag-and-drop interface, which enables you to build and analyze customers’ sales and service journeys without learning query language.
[24]7 Journey Analytics identifies the relationship between a specific condition—such as an event, attribute, or activity—and the resulting behaviors.
[24]7 Journey Analytics shows you the most common behaviors of your chosen audiences before and after a defined event along their journey.
[24]7 Journey Analytics identifies and helps you understand common drop-off points and deviations from an expected or defined behavior path.
[24]7 Journey Analytics identifies possible variables for predicting specific customer outcomes or behaviors.
[24]7 Journey Analytics drills down into chat, call, or survey transcripts and combines qualitative insights and quantitative data.
[24]7 Journey Analytics provides a 360-degree view of all customer interactions and touchpoints across systems and channels.
[24]7 Journey Analytics dives deep into individual customer journeys to gain insights.
Identify how to optimize operations and improve CX