Transform CX with AI and Super Agents
When the COVID-19 pandemic struck, [24]7.ai reimagined the way our contact center agents work—almost overnight. We collaborated closely with our clients and redefined our agent framework to support remote work while ensuring security, compliance, and productivity. Now, we're making those solutions available for contact centers around the world. Our industry-leading virtual call center technology can be used to increase workforce flexibility and expand your global presence.
Maintain a strong team culture and make sure your workforce feels supported. Powerful collaboration tools let agents chat with supervisors, share their screens, and video conference with their teams. Virtual social events and platforms help to keep people connected with working at a distance.
Ensure business continuity and expand into new regions and markets easily—no need for a brick-and-mortar presence. Get up and running faster by tapping into the local workforce and language, with enterprise security standards and built-in regulatory compliance for total peace of mind.
Boost agent satisfaction and productivity—give your workforce greater flexibility when it comes to scheduling and hours for a better work-life balance. Empower managers with tools for virtual hiring, training, and engagement, and pass the cost savings on to clients.
We moved voice and digital agents in India, Dallas, and Colombia to a WFH model with:
We moved voice and digital agents in India and Colombia to a WFH model, achieving: