Power smarter interactions with intelligent agent assistance
Today’s CX agents have a lot to manage. Not only are they dealing with increasingly complex customer issues, the information they need to know is constantly changing. Even if you have a robust knowledge base in place, remembering where to retrieve that just-right nugget of content in the middle of an interaction can slow your best agents down. This leads to a poor experience for customers, agent frustration, and high churn. Luckily, help is at hand.
As an industry leader in both contact center operations and conversational AI, 7.ai understands what agents need to drive productive, personalized conversations—and how to deliver. Our AI Agent Assist technology is designed to make every interaction better by providing smart guidance at every step. Improve CX metrics, empower your agents, and reduce churn by making the experience better on both sides. For CX agents in any industry, AI-powered assistance is a game changer.