Simply smarter conversations
We’ve been leading the AI field for more than a decade because our technology is built on an understanding of how it’s used in the real world. Unlike most AI vendors, who have never set foot in a contact center, our solutions are designed based on decades of frontline expertise. Combining advanced natural language capabilities, machine learning, and behavioral data, we can automate 30-80% of interactions, both simple and complex.
Our voice and digital chatbots detect sentiment, recognize nuances in written and spoken language, and understand what your customers mean—not just what they say. Smarter automation improves efficiency, reduces handle time, and makes it easier for customers and agents to get things done.