Messaging makes it easier for consumers to reach you and simpler for virtual and human agents to deliver exceptional experiences. Make each customer conversation more powerful by enabling continuous, visually rich, and contextual conversations by meeting consumers in the communications channels they prefer. Whether you engage consumers on your website, in search, through Apple Business Chat, Google Business Messages, Facebook Messenger, WhatsApp, your business app, or other messaging channels, 7.ai can help you enable your contact center for messaging conversation. Our platform allows you to meet consumers where they are, anticipate their needs, intelligently route context to virtual or human agents, and deliver conversations on their time.
Understanding consumer intent is fundamental to delivering the most efficient and exceptional customer experiences possible. Ours is the only platform that can understand the true meaning behind each consumer’s request. In some cases, thanks to previous interactions, we can anticipate intent even before the consumer has spoken or typed a single word, thereby requiring minimal customer effort. As a result, we help you resolve conversations faster while saving you money.
We bring machine efficiency and human experience together as one. By combining artificial intelligence (AI) with human insight (HI), we enable you to predict and resolve consumer inquiries with speed and efficiency. Our machine-learning models learn from human agents as they interact with consumers in real-time. That means you can virtually replicate your best agents across your organization. If customer-facing bots need help, they can escalate interactions to a human agent for context and intent insights. Meanwhile, agents can automate manual processes by bringing a bot into the conversation without losing a step. In short, you can meet customers on the channel they choose, determine their needs, and deliver assistance, all in a natural, effortless conversation.
Now you can resolve every consumer contact faster, with measurably less effort, and at a lower cost, all while improving customer satisfaction. With our experience driving countless AI-based contact center interactions, we help you bring consumer conversations to life. We also help you measure and manage the true effort per conversation by examining the impact of repeat contacts and consumer channel hopping on both customer and agent experiences.