Why Choose [24]7.ai?

Our vision is to make it simple for consumers to do business with you by redefining how artificial intelligence and human insight enable personalized, predictive and effortless customer experiences.

Redefining customer experiences

Consumer expectations are changing at an accelerated pace through the evolution of asynchronous communications across channels and devices. It’s imperative to provide a consistent customer experience on whichever channel they prefer. [24]7.ai is redefining customer experiences across web, messaging, voice, and everywhere in between.

Our conversational AI platform lets you meet consumers where they are, anticipate their needs, and deliver exactly the right response. Assessing consumer intent streamlines resolutions and strengthens relationships. Combining artificial intelligence (AI) with human insight (HI) produces exceptional customer experiences. And the best part is—you can achieve all of these things with measurably less effort for both agents and customers.

 One experience across any channel, anticipating consumer intent, AI + HI working as one create minimal customer effort.

One Experience Across any Channel

Provide Customers with seamless interactions

Messaging makes it easier for consumers to reach you and simpler for virtual and human agents to deliver exceptional experiences. Make each customer conversation more powerful by enabling continuous, visually rich, and contextual conversations by meeting consumers in the communications channels they prefer. Whether you engage consumers on your website, in search, through Apple Business Chat, Google Business Messages, Facebook Messenger, WhatsApp, your business app, or other messaging channels, [24]7.ai can help you enable your contact center for messaging conversation. Our platform allows you to meet consumers where they are, anticipate their needs, intelligently route context to virtual or human agents, and deliver conversations on their time.

  • Evolve your contact center from chat to asynchronous messaging experiences and stay connected with customers.
  • Enable your human agents for messaging conversations with new skills development, productivity metrics and a fully integrated, purpose-built asynchronous console for your team of experts.
  • Design and build customer journeys once, then automatically deploy intent-driven conversational AI and channel-specific flows saving you time and money.
  • Enable a seamless voice-to-messaging experience.

Consumer Intent

Revolutionize the way you work with customers

Understanding consumer intent is fundamental to delivering the most efficient and exceptional customer experiences possible. Ours is the only platform that can understand the true meaning behind each consumer’s request. In some cases, thanks to previous interactions, we can anticipate intent even before the consumer has spoken or typed a single word, thereby requiring minimal customer effort. As a result, we help you resolve conversations faster while saving you money.

  • The only platform that combines behavioral, transactional, and historical data.
  • Our intent models are based on millions of industry-specific conversations.
  • Knowing intent allows you to deliver the right interactions at the right moments.

Artificial Intelligence + Human Insight

Virtual and human agents work together as one

We bring machine efficiency and human experience together as one. By combining artificial intelligence (AI) with human insight (HI), we enable you to predict and resolve consumer inquiries with speed and efficiency. Our machine-learning models learn from human agents as they interact with consumers in real-time. That means you can virtually replicate your best agents across your organization. If customer-facing bots need help, they can escalate interactions to a human agent for context and intent insights. Meanwhile, agents can automate manual processes by bringing a bot into the conversation without losing a step. In short, you can meet customers on the channel they choose, determine their needs, and deliver assistance, all in a natural, effortless conversation.

  • Bots automate simple tasks so agents can focus on high-value interactions.
  • Combining AI and HI enables process automation, immediate escalation, and seamless handoffs.
  • Point products simply can’t compete with such a holistic approach.

High Customer Satisfaction with Minimal Customer Effort

Make customer interactions more satisfying and with less effort

Now you can resolve every consumer contact faster, with measurably less effort, and at a lower cost, all while improving customer satisfaction. With our experience driving countless AI-based contact center interactions, we help you bring consumer conversations to life. We also help you measure and manage the true effort per conversation by examining the impact of repeat contacts and consumer channel hopping on both customer and agent experiences.

  • Meet consumers where they are and deliver the service they want, on the spot.
  • Generate meaningful interactions, across every channel, for less.
  • Manage the true effort per conversation and improve customer satisfaction.