Contact center operational experience and conversational AI deliver results
In the contact center world, providers typically fall into one of two categories. They are either BPO experts, or technology experts. That’s where 7.ai is different. We happen to be both. We began as a contact center leader, accumulated over two decades of operational expertise, and have now built that expertise into our CCaaS technology. We understand both sides of the equation for success, and our comprehensive insights make a measurable difference in performance and results.
Our contact center expertise informs everything. That includes our intent-based resolution approach, our industry-leading conversational AI, and our highly skilled, tech-savvy super agents. As a result, we make it easier for customers to get things done across voice, messaging, and live support channels. And we make it possible for you to increase automation containment while also boosting CSAT. By blending AI and human agents, we deliver measurably better outcomes and significant savings. It’s no wonder we’ve been recognized by top analyst firms for our conversational AI technology and digital-first customer service.