Asynchronous Communication Messaging Future
Make it easier for customers to get what they need and boost agent productivity with visual IVR technology solutions. Give voice and digital agents the ability to push personalized, interactive content right to a customer’s screen without interrupting the conversation—whether they’re connecting via chat, messaging, or voice channels. With [24]7.ai intelligent virtual agents and industry-leading AIVA technology, you can even add visual content to automated bot interactions. It’s simple, smart, and secure—no plugins, apps, or add-ons required.
Visualization can simplify interactions across industries, from account verification to comparing products, plans, or services. Our Active Cards can even process payments securely, turning conversations into transactions. Digitizing content lets live and virtual agents show customers things like disclosures, payment terms, and account charges. Co-browse and co-view features let them step in and provide even more hands-on support. [24]7.ai visualization technology solutions offer an easy and effective way to increase satisfaction, efficiency, and revenue.
Make it significantly easier for customers to get things done via self or assisted service. Visual IVR solutions save time and effort by turning complicated interactions into simple tasks. Reduce average handle time, accelerate resolution, and increase productivity.
Letting customers compare product or plan details visually makes it easier for them to purchase and less likely that they’ll make a return. Plus, you can drive cross-sales and upsells by showing them related products to increase revenue even more.
Surprise and delight customers by sharing rich digital content—without interrupting the conversation. Invite customers on digital chat, messaging, and voice channels into a secure session via SMS, push notification, or email, accessible on any smartphone or web browser. Drive customer satisfaction and loyalty.
Break down the silos between voice and digital channels for a consistent brand experience. With Card Designer on [24]7.ai Engagement Cloud, you can build experiences once and deploy them across channels. Customize and create new interactive cards easily to use across visual IVR, visual messaging, and other channels for virtual and live agents.