The Evolution of IVR
[24]7 Voices reinvents interactive voice response (IVR) for the digital age. Powered by conversational AI technologies that support natural, intent-based interactions, Voices delights customers and increases automation. It augments basic IVR with interactive visual content, contextual IVR journeys, and fraud prevention technologies to deliver an exceptional customer experience (CX).
Customers speak naturally with virtual agents who serve them with speed and simplicity. Simplify complex IVR interactions by sharing visual and interactive content.
Bring a modern voice experience to your contact center with natural language understanding (NLU), customer intent predictions, personalized self-service, and other solutions that integrate seamlessly with voice and digital channels.
[24]7 Voices connects to your digital channels to personalize calls so your callers seamlessly continue their interaction across any channel.
With state-of-the-art NLU and deep neural networks speech recognition, [24]7 Voices understands customers regardless of grammar, accents, or background noise.
With advanced Text-to-Speech capabilities, [24]7 Voices creates and deploys humanlike, high-quality prompts in multiple languages and dialects on the fly, improving time to market for voice prompt deployment and changes.
[24]7 Voices uses data intelligence from multiple channels and demographic and behavioral information to assess every customer’s intent and provide them with the best experience.
[24]7 Voices enhances security without complicating the customer experience. Call verification flags suspicious inbound calls to stop fraud before it starts; biometrics verify speakers with simplified voice-based authentication.
[24]7 Voices enables a digital-like experience by delivering interactive visual content on callers’ phones, without interrupting the call. Boost conversions and customer satisfaction, and decrease average handle time (AHT), by simplifying self-service for complex intents.
[24]7 Voices provides a seamless experience when customers switch from the website to IVR. By capturing key customer information along the journey, the web-aware IVR is better able to predict intent and complete the journey.
[24]7 Voices reduces hold times by instantly transforming calls into engaging chat conversations. The result is lower costs, faster responses, and lower drop-off rates.
[24]7 Voices includes comprehensive, interactive visual dashboards for analyzing IVR performance. Analytics identify actionable insights to optimize IVR performance.
Predict caller intent, go digital with a visual IVR system, reduce hold times with real-time switch to chat, and speak naturally with virtual assistants.
Eliminate traditional yes/no decision trees and outdated IVR, which leave customers dissatisfied. [24]7 AIVA conversational IVR transforms the user experience with our full AI technology stack.
Say goodbye to long holds and give your customers immediate service—no more waiting in queue. Saving time reduces your cost per contact while boosting CSAT.
Make it even easier for callers to get things done with Vivid Speech. simplify self-service for complex intents such as travel reservations, purchases, and offer agreements. Boost conversions while decreasing average handle time (AHT).
Review, deploy, and tune out-of-the-box vertical models from the visually driven modeling workbench. Quickly adapt existing digital models for voice to provide a consistent experience across channels.
Every call contains metadata that reveals the path it took through the phone network. Call Verification analyzes that data against a one-of-a-kind map of 3 million phone network pathways to instantly, and definitively verify every call's journey from start to finish.
Virtual personal assistant (VPA) use is on the rise—three out of four consumers now use VPAs at home—and voice interactions are more important than ever. [24]7 Voices integrates seamlessly with VPAs to give consumers a simple, easy way to get things done in their channel of choice. Start the conversation today.
Most consumers use VPAs only for simple things—they don't trust them to complete trickier tasks. Seamlessly integrating VPAs with [24]7 Voices extends the reach of both. Enable natural conversations with the top-ranked virtual assistants to easily complete more complex tasks for the millions of consumers using VPAs. Book flights, compare products, resolve issues, or connect with a live agent when needed.
Reports
Opus Research: Decision Makers’ Guide to Enterprise Intelligent Assistants (2019)
