Improve CX with AI plus HI
Think agents and automation should have two distinct workflows? Think again. At 7.ai, we play to the strengths of both machine efficiency and human insight to make every interaction better. Automated prompts, quick responses, and added context help agents get more done with less effort. When automation gets stuck, agents can step in and help with seamless escalation. We use agent responses to automated interactions to update AI models in real time for consistently better customer experiences plus cost management.
Unlike most vendors, which specialize in either contact center operations or technology, we have deep expertise in both. Our industry-leading AIVA technology is built on 20+ years’ of working contact center knowledge and success. AIVA combines advanced deep learning and natural language processing (NLP) abilities with patented intent prediction to guide conversations for efficient, effective resolution. When agents and AI work together, everything works better.