Reimagine customer communication
Millions of consumers around the world use messaging every day—not just to keep in touch with family and friends, but also to connect with brands. Adding asynchronous messaging tools to your contact center transforms the customer service experience and puts consumers in control of the conversation. With 7.ai Engagement Cloud, you can support asynchronous communication across popular messaging platforms such as Apple Messages for Business, Google Business Messages, WhatsApp, and Facebook Messenger in addition to traditional channels like web, native mobile app, SMS, and voice.
7.ai Engagement Cloud makes it easy to build content once and deploy it anywhere—and our unique messaging platform automatically adapts it to suit each channel. The AI-powered automation and agent console you’re already using to support your website or native app can be used for messaging entry points as well. Plus, you can include rich visual content to simplify complex interactions and improve the user experience. 7.ai multi-channel messaging technology combines our operational expertise with industry-leading tools to truly transform the customer experience and increase back-end efficiency.