[24]7 Agent Services

Outsource or extend your customer service contact center to our highly skilled chat, messaging, voice, and email agents.

Data Sheet

For the best customer experience, choose the best agents

Your customers want brands to meet them where they are. With [24]7 Agent Services, you can deliver excellent customer service across channels, including voice, chat, messaging apps, email, and more. We hire the right people, train them with the right skills, and drive better outcomes on each touchpoint.

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[24]7 Agent Services customer service channels

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Voice Support

[24]7 Voice Support is designed to meet the needs of your customers who are looking to speak to an empathetic agent. Hire leading voice agents trained in conversational skills, proper tone usage, language accuracy, comprehension, and probing prowess. Our agents successfully manage complex scenarios, understand the context, and respond with speed.

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Digital Support

With over 60% of customer service requests originating from web search, [24]7 Digital Support enables you to meet your customers on their preferred digital channels - chat and messaging apps. Our digital agents understand textual nuances, read between the lines, and are well versed with new chat and asynchronous messaging lexicons.

Key features

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The Best Agents

[24]7.ai hires highly skilled, digital-savvy live chat, voice, messaging, and email agents who speak your customers’ language, reducing average handle times and improving first call resolution.

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Agents of the Future

[24]7.ai agents are trained for advanced digital environments where they team up with AI and automation for faster resolution. We align our agents to your brand with ongoing coaching and calibration.

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Lower Cost per Resolved Conversation (CPRC)

[24]7 Agent Services combines human agents, technology and analytics to lower customer service costs, reduce repeat contacts, and improve the cost effectiveness of customer journeys.

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Contact Center Location Options

[24]7 Agent Services draws agents from onshore, offshore, and near shore offering access to diverse agents skilled in different languages who can scale quickly.

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Rapid Deployment

[24]7 Agent Services enables you to scale up quickly and meet tight timelines. Our teams are typically up and running at high performance within 90 days.

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Compliance Framework

[24]7 Agent Services follows a rigorous framework to ensure compliance with your organizational regulations, policies, standards, and regulatory requirements.

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Blend of AI and Human Intelligence

[24]7.ai blends AI with human intelligence to dramatically improve customer experience (CX). Humans and AI-powered virtual agents work together to reduce average handle time (AHT) and boost efficiency, while consumers can self-serve and effortlessly escalate to a human agent when needed. Companies efficiently handle higher volumes, contain costs, and improve customer satisfaction.

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Performance Improvement Monitoring

[24]7 Agent Services ensures operational excellence by applying powerful performance management tools to service delivery, quality management, and customer experience.

Work from home agents

Learn More

Engaging work from home agents is a key strategy for customer service business continuity planning. It removes centralized service locations as a single point of failure. Some of the world's most renowned brands have benefited from the [24]7.ai home-based CX model. 

Achieve extraordinary results with [24]7 Agent Services

$19.6M

Savings for large satellite radio company

18%

NPS increase for large US telecom company

95%

Best-in-class chat and voice agent retention

20+

Years’ experience excelling in contact center operations

[24]7 Agent Services brand promise

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Brand alignment

Our industry-leading agents strive to become an extension of your brand, connect with your customers, and consistently overachieve the goals you set.

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Outsmart and outperform

[24]7 Agent Services are the best in the business. We embrace your brand culture, recruit perfectly matched agents, and provide ongoing coaching to ensure we overachieve your goals.

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Make personal connections

Our agents are engaged, fulfilled, and skilled—which is why we have low churn and high retention. They know how to read between the lines and speak your customers’ language.

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Future-proof partnership

[24]7.ai is a partner you can rely on to help you tame the digital future. We recruit digital natives who are savvy in using AI to deepen engagement and accelerate resolution.

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Client success

We align to client priorities and deliver on our promise

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Customer Obsession

 
For a Telecom Company: 18% NPS improvement over 2018
 
For another Telecom Company: 4.4x NPS improvement over Q4 2018
 
For a large Travel Company: CSAT decreased from 23% to 9% over Q4 2018 

 

Sales Performance

 
For a large US Telecom Company: 6.9% best-in-class upsell conversion

 

For a Telecom Company: 80% sales revenue increase over 2 years, 22% revenue per chat increase over 2018

 

For a large Hotel Chain: 12% revenue per chat increase over 2018
Cost Efficiency

 
For a Large US Telecom Company: 15% AHT drop (218 seconds) over Q4 2018 and Q1 2019

 

For a large Satellite Radio Company: Digital transformation over 3 years, $19.6M savings

 

For a large Travel Company: Write-off avoidance savings, £5.1M over 2017-2018
Compliance Management

 
For a Large US Telecom Company: Integrity score at 0.07% against peer average of 2.8%, Q1 2019

 

For a Telecom Company: 80% drop in regulatory complaints over 2018

 

For a Large Travel Company: Representative errors reduced from 2.3% to 0.04% from 2018 - 2019
Performance Leadership

 
For a Large US Telecom Company: $6M+ in performance incentives;  Best in Class Representative SAT for 11 months over 2018

 

For a Large Hotel Chain: NPS #1 for 13 of 14 months from Jan 2018;  Representative SAT #1 for 14 of 14 months from Jan 2018
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