For a Telecom Company: 18% NPS improvement over 2018
For another Telecom Company: 4.4x NPS improvement over Q4 2018
For a large Travel Company: CSAT decreased from 23% to 9% over Q4 2018
Designed to meet the needs of your customers who are looking to speak to an empathetic agent. Leading voice agents trained in conversational skills, proper tone usage, language accuracy, comprehension, and probing prowess. Our BPO agents successfully manage complex scenarios, understand the context, and respond with speed.
With over 60% of customer service requests originating online, digital agents meet your customers on their preferred digital channels. Our digital agents understand textual nuances and are well versed with new asynchronous messaging lexicons.
Engaging work from home agents is a key strategy for customer service business continuity planning. It removes centralized service locations as a single point of failure. Some of the world's most renowned brands have benefited from the 7.ai BPO services home-based customer experience model.
See what makes an enterprise-grade customer service chatbot, and why you would want to be a part of the 7.ai team.
Great Place to Work® is the global authority in creating and identifying the best workplaces worldwide. Being named one of India's Best Workplaces for Women is a celebration of the fact that we are one of the safest and most welcoming workplaces for women.learn more
The Great Place to Work® certification is one of the most prestigious achievements for any organization worldwide. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture.learn more
7.ai is recognized among India's Best Companies to Work For 2020. Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process.learn more
Our industry-leading agents strive to become an extension of your brand, connect with your customers, and consistently overachieve the goals you set.
7 Agent Services are the best in the business. We embrace your brand culture, recruit perfectly matched agents, and provide ongoing coaching to ensure we overachieve your goals.
Our agents are engaged, fulfilled, and skilled—which is why we have low churn and high retention. They know how to read between the lines and speak your customers’ language.
7.ai is a partner you can rely on to help you tame the digital future. We recruit digital natives who are savvy in using AI to deepen engagement and accelerate resolution.