[24]7 Agent Services

Outsource or extend your customer service contact center to our highly skilled chat, messaging, voice, and email agents.

Business Continuity WFH Agents

For the best customer experience, choose the best agents

Your customers want brands to meet them where they are. With [24]7 Agent Services, you can deliver excellent customer service across channels, including voice, chat, messaging apps, email, and more. We hire the right people, train them with the right skills, and drive better outcomes on each touchpoint.

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[24]7 Agent Services

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Voice Agents

Designed to meet the needs of your customers who are looking to speak to an empathetic agent. Leading voice agents trained in conversational skills, proper tone usage, language accuracy, comprehension, and probing prowess. Our agents successfully manage complex scenarios, understand the context, and respond with speed.

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Digital Agents

With over 60% of customer service requests originating online, digital agents meet your customers on their preferred digital channels. Our digital agents understand textual nuances and are well versed with new asynchronous messaging lexicons.

 

 

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Work from Home Agents

Engaging work from home agents is a key strategy for customer service business continuity planning. It removes centralized service locations as a single point of failure. Some of the world's most renowned brands have benefited from the [24]7.ai home-based CX model. 

Key features

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The Best Agents

[24]7.ai hires highly skilled, digital-savvy live chat, voice, messaging, and email agents who speak your customers’ language, reducing average handle times and improving first call resolution.

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Agents of the Future

[24]7.ai agents are trained for advanced digital environments where they team up with AI and automation for faster resolution. We align our agents to your brand with ongoing coaching and calibration.

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Lower Cost per Resolved Conversation (CPRC)

[24]7 Agent Services combines human agents, technology and analytics to lower customer service costs, reduce repeat contacts, and improve the cost effectiveness of customer journeys.

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Contact Center Location Options

[24]7 Agent Services draws agents from onshore, offshore, and near shore offering access to diverse agents skilled in different languages who can scale quickly.

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Rapid Deployment

[24]7 Agent Services enables you to scale up quickly and meet tight timelines. Our teams are typically up and running at high performance within 90 days.

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Compliance Framework

[24]7 Agent Services follows a rigorous framework to ensure compliance with your organizational regulations, policies, standards, and regulatory requirements.

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Blend of AI and Human Intelligence

[24]7.ai blends AI with human intelligence to dramatically improve customer experience (CX). Humans and AI-powered virtual agents work together to reduce average handle time (AHT) and boost efficiency, while consumers can self-serve and effortlessly escalate to a human agent when needed. Companies efficiently handle higher volumes, contain costs, and improve customer satisfaction.

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Performance Improvement Monitoring

[24]7 Agent Services ensures operational excellence by applying powerful performance management tools to service delivery, quality management, and customer experience.

What clients are saying

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In this difficult time, what you guys have been doing to help us, and your various suggestions to improve have not gone unnoticed. We have to call this out again and again so that everyone in the organization appreciates the contributions of [24]7.ai.


—Leading US Broadcast Company

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[24]7.ai, you are the role model in whatever you do! You hold your brand high, you are among the best and whatever you do you do it with full integrity. Very well structured and very well presented. Thank you for all the hard work you guys are putting in, this doesn’t go unnoticed, definitely some good traction week on week.


—Leading US Telco

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Congratulations on yet another Partner Performance Scorecard victory (a three-peat!)! We thoroughly appreciate your dedication to helping us provide world-class customer service to our customers and appreciate you bringing a customer-obsessed mindset to work every day! Your contribution to our network is very much appreciated. Thanks again for your wonderful partnership and great results in the 1st Quarter of 2021 Fiscal Year!


—Leading US Consumer Electronics Retailer

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Great Job [24]7.ai, for the tremendous job that you guys do despite of the lock down! You guys were able to ship systems, set WFH for team and also start delivering results, which is great.


—Largest US Department Store Chain

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[24]7.ai has gone beyond our expectations; we never expected such comprehensive, systematic controls to be in place.


—Leading US Retailer

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Very exciting to know about the activities you all conducting to keep the morale high in these times. I would like to hear more of what you are doing as part of Engagement Activities.


—Leading US Financial Institution

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I want to thank you from the bottom of my heart for all that you have done to move agents and support teams into an at home environment in the India locations. We recognize the amount of work that has been so thank you.


—Leading American Multinational Retailer

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What a fantastic job you guys are doing …you guys have the right focus and some of the call outs are amazing. You have an amazing team that just focuses on the right things to execute …I am super proud of the way you guys have come up right on to the top.


—Leading American Telco

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Awards & recognition

See what makes an enterprise-grade customer service chatbot, and why you would want to be a part of the [24]7.ai team.

  • India’s Best Workplaces for Women 2020

    India’s Best Workplaces for Women 2020

    Great Place to Work® is the global authority in creating and identifying the best workplaces worldwide. Being named one of India's Best Workplaces for Women is a celebration of the fact that we are one of the safest and most welcoming workplaces for women.

    learn more
  • Great Place to Work Certification

    Great Place to Work Certification

    The Great Place to Work® certification is one of the most prestigious achievements for any organization worldwide. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking, and planning actions to strengthen their workplace culture.

    learn more
  • Best Companies to Work For

    Best Companies to Work For

    [24]7.ai is recognized among India's Best Companies to Work For 2020. Every year, Great Place to Work® identifies India's 100 Best Companies to Work For (with employee strength more than 500) through an objective and rigorous workplace culture assessment process.

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[24]7 Agent Services brand promise

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Brand alignment

Our industry-leading agents strive to become an extension of your brand, connect with your customers, and consistently overachieve the goals you set.

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Outsmart and outperform

[24]7 Agent Services are the best in the business. We embrace your brand culture, recruit perfectly matched agents, and provide ongoing coaching to ensure we overachieve your goals.

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Make personal connections

Our agents are engaged, fulfilled, and skilled—which is why we have low churn and high retention. They know how to read between the lines and speak your customers’ language.

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Future-proof partnership

[24]7.ai is a partner you can rely on to help you tame the digital future. We recruit digital natives who are savvy in using AI to deepen engagement and accelerate resolution.

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Client success

We align to client priorities and deliver on our promise

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Customer Obsession

 
For a Telecom Company: 18% NPS improvement over 2018
 
For another Telecom Company: 4.4x NPS improvement over Q4 2018
 
For a large Travel Company: CSAT decreased from 23% to 9% over Q4 2018 

 

Sales Performance

 
For a large US Telecom Company: 6.9% best-in-class upsell conversion

 

For a Telecom Company: 80% sales revenue increase over 2 years, 22% revenue per chat increase over 2018

 

For a large Hotel Chain: 12% revenue per chat increase over 2018
Cost Efficiency

 
For a Large US Telecom Company: 15% AHT drop (218 seconds) over Q4 2018 and Q1 2019

 

For a large Satellite Radio Company: Digital transformation over 3 years, $19.6M savings

 

For a large Travel Company: Write-off avoidance savings, £5.1M over 2017-2018
Compliance Management

 
For a Large US Telecom Company: Integrity score at 0.07% against peer average of 2.8%, Q1 2019

 

For a Telecom Company: 80% drop in regulatory complaints over 2018

 

For a Large Travel Company: Representative errors reduced from 2.3% to 0.04% from 2018 - 2019
Performance Leadership

 
For a Large US Telecom Company: $6M+ in performance incentives;  Best in Class Representative SAT for 11 months over 2018

 

For a Large Hotel Chain: NPS #1 for 13 of 14 months from Jan 2018;  Representative SAT #1 for 14 of 14 months from Jan 2018

Achieve extraordinary results with [24]7 Agent Services

$19.6M

Savings for large satellite radio company

18%

NPS increase for large US telecom company

95%

Best-in-class chat and voice agent retention

20+

Years’ experience excelling in contact center operations
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