For a Telecom Company: 18% NPS improvement over 2018
For another Telecom Company: 4.4x NPS improvement over Q4 2018
For a large Travel Company: CSAT decreased from 23% to 9% over Q4 2018
7 Voice Support is designed to meet the needs of your customers who are looking to speak to an empathetic agent. Hire leading voice agents trained in conversational skills, proper tone usage, language accuracy, comprehension, and probing prowess. Our agents successfully manage complex scenarios, understand the context, and respond with speed.
With over 60% of customer service requests originating from web search, 7 Digital Support enables you to meet your customers on their preferred digital channels - chat and messaging apps. Our digital agents understand textual nuances, read between the lines, and are well versed with new chat and asynchronous messaging lexicons.
Engaging work from home agents is a key strategy for customer service business continuity planning. It removes centralized service locations as a single point of failure. Some of the world's most renowned brands have benefited from the 7.ai home-based CX model.
Our industry-leading agents strive to become an extension of your brand, connect with your customers, and consistently overachieve the goals you set.
7 Agent Services are the best in the business. We embrace your brand culture, recruit perfectly matched agents, and provide ongoing coaching to ensure we overachieve your goals.
Our agents are engaged, fulfilled, and skilled—which is why we have low churn and high retention. They know how to read between the lines and speak your customers’ language.
7.ai is a partner you can rely on to help you tame the digital future. We recruit digital natives who are savvy in using AI to deepen engagement and accelerate resolution.