Considering Agent Services?
The COVID-19 outbreak has the whole world reeling and grappling with a new reality. During this unprecedented time, we have taken measures to enable business continuity for our clients and employees, through our work from home agent solutions. Our solution is resilient, responsive, and robust.
[24]7.ai has the capabilities and resources to be your trusted partner and support your requirements, not just during these trying times, but in the future as well. We are committed to ensuring your business operations stay on point.
Ensures flexibility in recruitment and managing volumes.
Working from home enables agents to self-isolate and reduce the spread of the virus, ensuring their safety and that of the community.
Employees are able to maintain a good work-life balance.
Enables business consistency throughout the lock-down situation, ensuring seamless service for our clients and customers.
Agents continue to be accessible to our clients' customers and all business requirements can be handled during this crisis.
By employing work from home agents you will have access to an agile talent pool with around the clock availability.
24/7 IT and helpdesk services are available to agents and to you.
All our training and development programs are customized for virtual delivery.
Employee engagement activities are conducted regularly across different platforms.
The [24]7.ai framework focuses on ensuring consistency when delivering critical KPIs. We leverage an automated and centralized performance management tool that serves as a one-stop-shop for agents, supervisors, and managers.
As the COVID-19 pandemic began to spread across the world, [24]7.ai was able to move early and quickly to adopt a successful work from home (WFH) model with minimal disruption. We worked closely with our customers to help them with risk monitoring, and measurement and mitigation strategies across their end-to-end value chains. Our governance framework is helping companies address and manage complex and multiple stakeholder needs. Security and data privacy are essential part of our BCP plans. To protect our clients’ security, we constantly adapt to technology, monitor risks and threats, and comply with international regulations on data privacy.
All our work from home agents are required to have a distraction free and secured workspace, excellent internet speed, and acceptance and adherence to workspace guidelines.
Workspace compliance to prevent:
Desktop compliance to restrict:
Collaboration tools to assist:
Productivity governance to track:
