The Work from Home Success Chronicle
Remote working has reached new heights as a result of the global pandemic. Give customer support agents best-in-class work from home (WFH) tools and practices to enable business continuity. Weather major global events, natural disasters, seasonal fluctuations, promotions, and other unexpected changes. Establishing a virtual contact center requires a robust and resilient framework for everything from recruiting and hiring talent to ensuring data security. As a top-notch contact center leader with global experience in asynchronous messaging and chat, [24]7.ai knows what businesses need to make the WFH model work for your BPO agents.
Increase your access to talent with virtual recruiting, hiring, and training, and let employees maintain a work-life balance more easily. Plus, you can create new opportunities for homemakers, retirees, and others looking for flexible employment. Boost satisfaction for customers too—because happy agents do better work.
Whether you’re responding to a major event or entering a new market, putting proven processes in place to vet, onboard, and engage employees using cloud-based tools and platforms helps to maintain vital human connection. Keeping your team engaged remotely also boosts agent productivity, satisfaction, and retention.
Moving beyond the traditional contact center allows you to easily adjust to fluid staffing needs due to things like seasonal spikes and promotional events. It starts with empowering your remote workforce with tools and technology to serve customers better while maintaining the highest security and compliance standards.
Enables business consistency throughout the lock-down situation, ensuring seamless service for our clients and customers.
Ensuring customer and company data stays completely secure is a core component of any WFH framework. Be sure to follow stringent standards and protocols, including: