In this webinar, Opus Research and 7.ai explore the opportunities and limitations of LLMs and Generative AI, distinguish hype from reality, and describe how businesses can harness Conversational AI and automation capabilities.
Digital customer engagement is still the principal driver of transformation across the industry as carriers move from basic transactional call center functions to multichannel relationship-building sales engines.
Our panel of industry experts will discuss how automation, personalization, and omnichannel communications should be integrated into your customer experience strategy.
The CxO Mindshare event is set to happen on September 14 – 15, 2022 in Las Vegas. As platinum sponsors, we have access to the latest research, strategy, content, and best practices that will help us stay ahead of the curve. And there's more - we have the opportunity to host a thought leadership roundtable attended by industry leaders. Learnings from this session will be turned into a white paper for our usage!
To modernize service experiences, organizations must expand their focus beyond their current state of CX and identify future opportunities for innovation. As customer expectations evolve, companies must implement strategies that empower them to optimize and improve over the long term.