KPIs are critical success factors to assess the performance of customer service providers.
VP Account Management
Unifying Tech & Human Touch for Seamless Customer Journeys
By Hari Priya Muralikrishnan
In the new economy, scalability has become an essential factor for businesses to succeed
Vice President, Strategic Accounts
ChatGPT and the power of AI to power conversations
By Michelle Gregory and Abhishek Ghose
Engaging the ‘new’ employee With companies making decisions on who to bring back to the office and who to let work…
Navigating the new normal Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.