Blog Articles by 247ai

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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

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January 24, 2019

Chatbot Fails

#Virtual Agent (Chatbots)

Chatbots are all the rage in customer service, and though they’ve come a long way in recent years, like their human…

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January 21, 2019

Customer Experience Predictions 2019: Part 3

#Customer Engagement

Think about the last time you Googled something, and Google wasn’t able to successfully autocomplete what you were…

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December 17, 2018

Customer Experience Predictions 2019: Part 2

#Customer Engagement

Chatbots have come a long way in recent years. Early bot deployments were limited in the potential they could offer…

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December 04, 2018

Customer Experience Predictions 2019: Part 1

#Customer Engagement

Customer experiences have changed a lot in the past few years. Technology has made it possible for customers to connect…

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November 28, 2018

How Conversational Commerce Improves the Retail Experience

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational Commerce

The holiday season is officially upon us, meaning that millions of people around the world will soon be heading to…

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November 15, 2018

Black Friday Bargains Aren’t Just for Customers

#Customer Engagement, #Virtual Agent (Chatbots)

It’s the most wonderful time of year… for retailers. Black Friday and Cyber Monday are around the corner, meaning…

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November 12, 2018

The Digital Disconnect: Why Your Marketing Needs an Overhaul

#Customer Acquisition, #Customer Engagement

Are your digital marketing efforts starting to feel less effective than they used to be? You’re not alone. Customer…

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November 07, 2018

Four ways to make chatbots feel more human

#Virtual Agent (Chatbots), #Customer Engagement

Chatbots are an effective way for companies to automate customer service and provide the seamless, self-service…

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