Blog Articles by 247ai

Blog Image
March 20, 2020

4 Methods to Blend AI and Human Agents in Your Contact Center

#Customer Engagement, #Virtual Agents (Chatbots)

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire.] Many forward-thinking companies are…

Blog Image
March 12, 2020

How to Transform Your Contact Center Using Messaging

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Forward-thinking companies are starting to speak the consumer’s language. We see it in social media accounts where…

Blog Image
February 25, 2020

What is Messaging?

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Humans are always finding new ways to connect. First, there was the phone. Then came email, followed by text messaging…

Blog Image
January 30, 2020

Choosing the Right Intelligent Virtual Assistant for your Contact Center

#Customer Engagement, #Modern IVR, #Virtual Agents (Chatbots)

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a. virtual agents, chatbots) are driving…

Blog Image
December 09, 2019

10 Ways Messaging Benefits Consumers and Businesses

#Messaging

Messaging is quickly becoming the preferred method of communication for people around the world. We use it daily to…

Blog Image
November 06, 2019

42 Stats and Statements that Prove Messaging is the Future of Customer Experience

#Messaging

42 stats and statements that prove #messaging is the future of #customerexperience via @24_7_inc CLICK TO TWEET BLOG…

Blog Image
July 24, 2019

Upgraded IVR: Give Customers a Reason to Call

#Modern IVR

Customer experience is the new battleground for businesses – this is likely why a recent Forrester study found that 72…

Blog Image
June 11, 2019

[24]7.ai named a Leader in Conversational AI Platforms for Customer Service

#[24]7.ai Updates

We’re proud to announce that [24]7.ai has been named a leader in conversational AI with our flagship product [24]7 AIVA…

Blog Image
May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Agent Services, #Contact Center

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…