Blog Articles by 247ai

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March 20, 2020

4 Methods to Blend AI and Human Agents in Your Contact Center

#Customer Engagement, #Virtual Agents (Chatbots)

[The following is an excerpt from Patrick Nguyen’s article featured on CMSWire.] Many forward-thinking companies are…

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March 12, 2020

How to Transform Your Contact Center Using Messaging

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Forward-thinking companies are starting to speak the consumer’s language. We see it in social media accounts where…

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February 25, 2020

What is Messaging?

#Virtual Agents (Chatbots), #Messaging, #Conversational AI

Humans are always finding new ways to connect. First, there was the phone. Then came email, followed by text messaging…

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January 30, 2020

Choosing the Right Intelligent Virtual Assistant for your Contact Center

#Customer Engagement, #Modern IVR, #Virtual Agents (Chatbots)

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a. virtual agents, chatbots) are driving…

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December 09, 2019

10 Ways Messaging Benefits Consumers and Businesses


Messaging is quickly becoming the preferred method of communication for people around the world. We use it daily to…

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November 06, 2019

42 Stats and Statements that Prove Messaging is the Future of Customer Experience


42 stats and statements that prove #messaging is the future of #customerexperience via @24_7_inc CLICK TO TWEET BLOG…

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July 24, 2019

Upgraded IVR: Give Customers a Reason to Call

#Modern IVR

Customer experience is the new battleground for businesses – this is likely why a recent Forrester study found that 72…

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June 11, 2019

[24] named a Leader in Conversational AI Platforms for Customer Service

#[24] Updates

We’re proud to announce that [24] has been named a leader in conversational AI with our flagship product [24]7 AIVA…

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May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Agent Services, #Contact Center

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…