Blog Articles by 247ai

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June 11, 2019

[24]7.ai named a Leader in Conversational AI Platforms for Customer Service

#Customer Engagement, #Virtual Agent (Chatbots), #Conversational AI, #Blended Experiences

We’re proud to announce that [24]7.ai has been named a leader in conversational AI with our flagship product [24]7 AIVA…

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May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Modern IVR, #Virtual Agent (Chatbots), #Agent Services

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…

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May 03, 2019

Foundations of the Best Chatbot CX

#Digital Transformation, #Virtual Agent (Chatbots)

So, you’ve decided that conversational marketing is right for your business, and you’re planning on implementing an AI…

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April 29, 2019

Are you Ready for the Age of Intent?

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Imagine if every time you interacted with a company, they knew exactly what you wanted and were able to get it for you…

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April 26, 2019

IVR Best Practices for Enterprises

#Modern IVR

“Your call is very important to us…” Indeed, every call you receive should be important to your business. All calls…

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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

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April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Customer Engagement, #Digital Transformation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

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April 02, 2019

Last Call for Digital Transformation

#Digital Transformation

Why should your organization care about digital transformation? Short answer: You have to. Customer experience is now…

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