Blog Articles by Guest Blog Post

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January 09, 2015

Are You Proactive or Reactive in Your Approach to Service?

#Customer Engagement, #Virtual Agent (Chatbots)

The following is a guest blog post by John Goodman, Vice Chairman of Customer Care Measurement and Consulting Many…

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November 09, 2014

[24]7 and IntelliResponse: In Many Ways a Perfect Pairing

#Customer Engagement

Today [24]7.ai announced the strategic acquisition of a great company that is the market leader in virtual agent and…

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June 24, 2014

Something Completely Different

#Customer Engagement

The world of customer service is evolving at break-neck speed. Gone are the days (long gone) when a company dictated…

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November 12, 2013

Smartphone Owners Say Context Matters in Customer Service

#Customer Engagement

Forrester1 says that over 50% of people in the USA now own smartphones. Smartphones have become a dominant – if not the…

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August 28, 2013

Is Social Media a Great Customer Service Tool?

#Customer Engagement

I love the title of a recent article David Lloyd wrote in CRM Buyer titled “Where Customer Service Goes to Die.”…

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August 20, 2013

Extend Your IVR to a Mobile Web Experience

#Customer Engagement, #Modern IVR

Smartphone adoption is exceeding 57% across North America, the UK and Australia and these intelligent devices open a…

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July 26, 2012

[24]7 Named Industry Leader by Ovum in Latest Report—What Does That Mean for My Organization?

#Customer Engagement

We are pleased to be included in Ovum’s latest report on real-time decisioning engines. The bottom line is this report…

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May 17, 2012

[24]7 Raising Eyebrows…and the Customer Service Bar

#Customer Engagement

As you may have noticed, [24]7.ai has a new face, and we’re raising awareness these days--as well as some eyebrows (see…

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May 17, 2012

The Deal is Done—[24]7 is Now the World’s Largest Self-Service Company

#Customer Engagement

As you’ll read in our news announcement this morning, we have finalized our transaction with Microsoft.. [24[]7 is…