Blog Articles by Ryan East

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September 20, 2017

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

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September 02, 2016

The False Promises Some Chat Vendors Make

#Customer Engagement

Omnichannel, predictive analytics, and big data! Oh my! These three terms are just a few of the many customer…

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August 08, 2016

5 Ways Digital CX Technology Drives More Sales (And Higher Loyalty)

#Customer Engagement, #Digital Transformation

If you’re responsible for improving online conversions and sales within your organization, it pays to understand…

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July 21, 2016

Get Some Mental Clarity on Digital CX

#Customer Engagement

As digital customer experience (CX) gets more and more complicated, wouldn’t you love a super-simple way to clarify…

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July 19, 2016

Why Customer Insight Building Just Got Way Easier

#Customer Engagement

If you’re responsible for responding to the mounting pressure to turn customer data into measureable value, do not miss…

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July 08, 2016

Inside The Mind of Your Customer

#Customer Engagement

When today’s consumers are in need of information from a company, their initial reaction is to reach for their…