Blog Articles by Scott Horn

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August 22, 2018

Emotional Intelligence in [24]7 AIVA is a Game Changer

#Customer Engagement, #Virtual Agent (Chatbots)

Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…

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May 15, 2018

Conversational Chatbots for Amazon Alexa and Google Assistant

#Virtual Agent (Chatbots)

Today as part of our Spring 2018 Release, [24]7 AIVA, our flagship product now extends its conversational and…

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February 20, 2018

[24]7 AIVA - the Only Virtual Agent with Combined Conversational and Informational Capabilities

#Customer Engagement

Today, as part of our Winter 2018 Release, we announced enhancements to our flagship product, [24]7 AIVA, to create a…

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January 26, 2018

Goodbye AHT – Hello Time to Intent

#Customer Engagement, #Digital Transformation

For years, Average Handle Time (AHT) has been the standard measure for how companies are doing in containing costs in…

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November 15, 2017

Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality

#Customer Experience

Today we rolled out the [24] Fall 2017 Release that supports business chat, enabling companies to have a…

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August 16, 2017

[24]7 AIVA Powers both Speech and Digital Channels

#Customer Acquisition

Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our…

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May 02, 2016

What the Bot Craze Means for Marketers

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

As a marketer, I’ve been watching coverage of the chatbot craze with great interest. Driven by the industry…