Blog Articles by Digital Transformation

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April 17, 2019

Expert Panel: Trends in Conversational Commerce, VPAs & Chatbots

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

An upscale hotel lobby is a warm and inviting place. Comfortable seating, helpful attendants, and personalized service…

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April 15, 2019

Messaging Apps and Conversational Commerce: The New Customer Experience

#Customer Engagement, #Digital Transformation

Let’s bring context to the idea of conversational commerce by taking a moment to envision an olden-days general store.…

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April 03, 2019

How AI Is Changing the Workplace

#Digital Transformation, #Virtual Agent (Chatbots)

Businesses today are adopting artificial intelligence (AI) at record speeds, thanks to its ability to improve…

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April 02, 2019

Last Call for Digital Transformation

#Digital Transformation

Why should your organization care about digital transformation? Short answer: You have to. Customer experience is now…

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March 26, 2019

Leveraging Artificial Intelligence & Thriving at Retail

#Digital Transformation, #Virtual Agent (Chatbots)

The past decade has brought immense change to the retail landscape, with big players setting new expectations for both…

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March 04, 2019

Humans and AI Must Work Together to Defeat Bad Customer Service

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Without giving anything away, Game of Thrones is about a bunch of humans fighting each other for power while a much…

Author Image PV Kannan
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February 14, 2019

[24]7.ai Year in Review

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

The future of customer experience is unimaginable without artificial intelligence. With mind-boggling amounts of data,…

Author Image PV Kannan
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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

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December 17, 2018

2019 Will Unleash the True Potential of AI for Customer Experience #BigIdeas2019

#Customer Engagement, #Digital Transformation, #Virtual Agent (Chatbots)

Early this year I predicted that there would be a great shakeout in artificial intelligence, culling the herd of…

Author Image PV Kannan