Blog Articles by Modern Ivr

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July 24, 2019

Upgraded IVR: Give Customers a Reason to Call

#Modern IVR

Customer experience is the new battleground for businesses – this is likely why a recent Forrester study found that 72…

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May 29, 2019

Call Center Outsourcing: Save Money and Improve Customer Service

#Modern IVR, #Virtual Agent (Chatbots), #Agent Services

Despite the growing popularity of digital channels, call centers remain a vital component of any company’s customer…

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April 26, 2019

IVR Best Practices for Enterprises

#Modern IVR

“Your call is very important to us…” Indeed, every call you receive should be important to your business. All calls…

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February 07, 2019

How AI Can Dramatically Improve your Contact Center

#Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

How can technology help your business perform better? Answering that question was the key focus at The Future of Work…

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November 26, 2018

Your Customers are Elephants

#Customer Engagement, #Digital Transformation, #Modern IVR, #Virtual Agent (Chatbots)

Recently, I was discussing customer experiences, and I got to thinking about the parable of the blind men and the…

Author Image PV Kannan
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October 31, 2018

Is Your Company Self-Sabotaging? (Part 2)

#Customer Acquisition, #Customer Engagement, #Modern IVR

“Indiana Jones and the Temple of Doom,” wasn’t the best of the Indiana Jones movies. It was flagrantly racist, and…

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October 24, 2018

When AI and Emotion Collide, Consumers and Brands Win

#Customer Acquisition, #Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

For thousands of years, consumers and businesses only interacted in person, and it was easy to understand the emotions…

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October 16, 2018

Forget Uber: Hilton and Argos are Leading

#Customer Engagement, #Virtual Agent (Chatbots), #Modern IVR

Consumer expectations have been driven in large part by the experiences they’ve had with Amazon, Uber and other forward…

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October 08, 2018

AI will lead to fewer jobs. So what should businesses do about it?

#Virtual Agent (Chatbots), #Modern IVR, #Customer Engagement

I’ve been asked many times recently to comment on how the rise of AI will impact jobs and the economy, particularly in…

Author Image PV Kannan