Blog Articles by Modern Ivr

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January 30, 2020

Choosing the Right Intelligent Virtual Assistant for your Contact Center

#Customer Engagement, #Modern IVR, #Virtual Agents (Chatbots)

The advancing capabilities of Intelligent Virtual Assistants (IVAs, a.k.a. virtual agents, chatbots) are driving…

Author Image [24]7.ai
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July 24, 2019

Upgraded IVR: Give Customers a Reason to Call

#Modern IVR

Customer experience is the new battleground for businesses – this is likely why a recent Forrester study found that 72…

Author Image [24]7.ai
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April 26, 2019

IVR Best Practices for Enterprises

#Modern IVR

“Your call is very important to us…” Indeed, every call you receive should be important to your business. All calls…

Author Image [24]7.ai
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September 24, 2018

AI Trends in the Future

#Conversational AI, #Modern IVR

In recent months, artificial intelligence (AI) has been everywhere. It seemed like every company added “AI” to their…

Author Image PV Kannan
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September 14, 2018

Is Your Company Self-Sabotaging? (Part 1)

#Modern IVR

Improve your IVR experience Virtual agents and virtual Personal Assistants like Google Home and Amazon Echo are making…

Author Image PV Kannan
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August 22, 2018

Emotional Intelligence in [24]7 AIVA is a Game Changer

#Modern IVR, #Chatbots and Automation

Human interactions are complex. That’s why most consumers prefer to interact with humans for complex interactions. Now…

Author Image [24]7.ai
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December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Modern IVR

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

Author Image [24]7.ai
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December 11, 2017

Are you paying for technology or results?

#Modern IVR, #Chatbots and Automation

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…

Author Image [24]7.ai
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November 02, 2015

Is Your IVR Costing You Customers?

#Modern IVR

IVRs have been workhorses in customer service seemingly since the dark ages. But too many of them have been ignored by…

Author Image Kevin Payne