7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, 7.ai’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
ChatGPT and the power of AI to power conversations
By Michelle Gregory and Abhishek Ghose
Engaging the ‘new’ employee With companies making decisions on who to bring back to the office and who to let work…
Navigating the new normal Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.
By Monti Becker Kelly
Chief Sales Officer
Although it might sound like an “over-expected criteria” to consider your BPO (business process outsourcing) agents to…
Vice President, Account Management
What’s the single most-effective action you can take to improve the customer experience? Centralize customer experience…
SVP Cloud Customer Success
In May I attended the all-virtual Women in Voice (WiV) 2022 Summit and participated in a panel discussion titled “Meet…
By Celene Osiecka
Sr. Director, Conversation Design