PV Kannan has been leading the revolution to make customer service easy and enjoyable for consumers, from his first company which developed the first generation of email and chat solutions, to now developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, and innovating mobile-centric applications.
PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That Used to Be Us by Thomas L. Friedman, India Inside by Nirmalya Kumar and Phanish Puranam, and Reinventing Management: Smarter Choices for Getting Work Done by Julian Birkinshaw.
PV Kannan co-founded 7.ai in 2000 and has been leading the revolution to make customer service easy and enjoyable for consumers. In 1995, PV’s first company, Business Evolution Inc., developed the first generation of email and chat solutions. The company was acquired by Kana in 1999 and PV became part of the management team. At 7.ai, PV was a pioneer in integrating customer service technology with business process operations to improve all aspects of the customer experience. PV has been at the forefront of customer experience from creating contact center agent services, developing a big data predictive analytics platform, creating omnichannel solutions for the web, mobile, chat, social, and speech IVR, to innovating mobile-centric applications. PV is on the Board of Directors for Achievers. He has over 20 patents (issued and pending). PV has degrees in accounting and finance from the Institute of Chartered Accountants and The Institute of Cost and Works Accountants of India.
PV's new book “The Age of Intent: Using Artificial Intelligence to Deliver Superior Customer Experience,” is now available on Amazon and iBooks.