Customer Advisory Board

Kathy Adoga

Kathy Adoga

Managing Director Call Center Services
Mark Baylis

Mark Baylis

VP Customer Operations and Digital Customer Engagement
Carol Brolley

Carol Brolley

President of Operations, Global Business Services
Jimmy Budnik

Jimmy Budnik

Vice President of Customer Care at Overstock.com
Rene Cacchillo

Rene Cacchillo

Senior Vice President, Customer, Brand and Technology
Troy Carrothers

Troy Carrothers

Senior Vice President and General Manager, Retail Payment Solutions and Digital Sales & Service
Mitch Crawford

Mitch Crawford

Head of Process and Strategy
Mike Gathright

Mike Gathright

Senior Vice President, Hilton Reservations and Customer Care
Micah Heavener

Micah Heavener

Managing Director, Global Consumer Bank
Ron Hyland

Ron Hyland

Vice President, Advanced Technical Support and Digital
Gerard Insall

Gerard Insall

Chief Information Officer
James Leech

James Leech

Head of Digital Contact, Technology and Innovation - Customer Management Centres
Dan Leiva

Dan Leiva

Senior Director, Customer Service Technology, GCX
Mike Long

Mike Long

VP, Credit Card Development
Thomas McDaniel

Thomas McDaniel

Vice President, Customer Engagement System Solutions
Sean McGloin

Sean McGloin

Director - Service Operations
Glenn Moriarty

Glenn Moriarty

Director, Voice, Strategy and Innovation
Bill Pratt

Bill Pratt

SVP and Chief Information Officer
Greg Pressly

Greg Pressly

Vice President, Customer Operations
Steven Sissel

Steven Sissel

VP, Enterprise Customer Care
John Swieringa

John Swieringa

Chief Operating Officer