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Kathy Adoga

Managing Director Call Center Services

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Mark Baylis

VP Customer Operations and Digital Customer Engagement

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Carol Brolley

President of Operations, Global Business Services

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Troy Carrothers

Senior VP and GM, Retail Payment Solutions and Digital Sales & Service

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Mitch Crawford

Head of Process and Strategy

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Stephen Ebbett

Chief Digital Officer

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Mike Gathright

Senior Vice President, Hilton Reservations and Customer Care

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Ron Hyland

Vice President, Advanced Technical Support and Digital

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Gerard Insall

Chief Information Officer

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Kirthi Kalyanam

L.J. Skaggs Distinguished Professor. Director, Retail Management Institute

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Dan Leiva

Senior Director, Customer Service Technology, GCX

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Mike Long

VP, Credit Card Development

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Sean McGloin

Director - Service Operations

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Glenn Moriarty

Director, Voice, Strategy and Innovation

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Bill Pratt

SVP and Chief Information Officer

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John Swieringa

Executive Vice President, Operations

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