Easier for Customers. Easier for Enterprises.

One continuous conversation without starting over.

Make conversations more powerful by letting customers carry on continuous, contextual conversations in real time, on ‘their time’, and over time. Whether your customers are connecting to a conversational chatbot or virtual agent with [24]7 AIVA or a live chat agent with [24]7 Chat, our single platform enables cross-channel engagement at scale.

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9 Out of 10 Consumers Want to Use Messaging to Communicate with Businesses.

Dimension Data, Global Contact Centre Benchmarking Report, 2016

Improve Customer Experience — Let Customers Engage How They Want, Wherever They Are

The [24]7 Messaging Advantage

 

  • Chatbots
  • Live Agents
  • Across Channels
  • Voice Support
  • Quick Reply
  • Apple & Facebook
  • Chatbots

    Patented AI-driven intent prediction and natural language capabilities allow you to deploy conversational chatbots and virtual agents across channels.

  • Live Agents

    Allow your customers to message live agents. Enable seamless transfer from chatbot or virtual agent to live chat agent, with context—so customers never have to start over.

  • Across Channels

    Cross-channel messaging delivers an always-on, single conversational thread that maintains history and context on web or mobile. Pick up right where you left off, even if it’s been a while.

  • Voice Support

    [24]7 AIVA extends its voice commands for simple and transactional interactions with [24]7 Messaging.

  • Quick Reply

    Automated, instant response buttons enable faster resolution time for those simple and transactional conversations with a virtual agent.

  • Apple & Facebook

    By adding Apple Business Chat to your channel strategy, let consumers engage with your company directly from Safari, Search, Maps, and Siri. And, reach over 1.2B users of Facebook Messenger with your brand in the channel they know.

Make Every Conversation More Powerful

Enterprise-ready and scalable

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Single platform approach to real-time and continuous messaging.

Future-proof, microservices approach allows [24]7.ai to quickly add emerging messaging channels, such as Apple Business Chat, with open APIs for other third-party integrations.

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Powered by our patented AI-driven intent prediction.

Our natural language and intent prediction capabilities can be built once and deployed across all channels.

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Tightly integrated self-service and assisted-service.

Enable seamless transfer from virtual agent/chatbot to live chat agent with context and history so agents can use prior activity to resolve issues quicker. Single agent console for messaging and chat agents.

More than 8 out of 10 consumers not only want to receive information, but also reply or engage in a conversation with businesses.

Twilio Global Mobile Messaging Report, 2016

Messaging – Why More Businesses Are Adopting

Support costs are lower in a channel that consumers are most familiar and provides a customer experience they prefer.

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Pay for Results, Not Technology

Outcome-based pricing ensures you get the business results you expect.

Deliver Personalized Interactions and Improve Customer Experience

Video: Messaging is more than a channel – It’s an experience

Deliver personalized and effortless experiences, wherever your customers are

Video: [24]7 Messaging for Facebook Messenger

See how Messaging can reduce up to 14% contact volume and lift up to 8% in customer satisfaction.

eBook: Extend the Digital Conversation

One customer. One conversation. The End of Starting Over.

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