San Jose, Calif. – June 21, 2022 — 7.ai, Inc., a recognized leader in contact center services and conversational AI, today announced its decisive expansion into the contact center as a service (CCaaS) space, at Customer Contact Week (CCW) Las Vegas 2022—a fitting venue given 7.ai won “Disruptive Technology of the Year” at last December’s CCW Excellence Awards.
“7.ai enters a crowded CCaaS market uniquely equipped with a deep understanding of operational requirements derived from its expertise as a Business Process Outsourcer,” said Dan Miller, Lead Analyst and Founder of Opus Research. “The company’s CCaaS platform, 7.ai Engagement Cloud, provides a ready-made mix of proven features and functions—including agent experience, omnichannel customization, and the ability to infuse solutions with Conversational AI at scale—that solve the known deficiencies of existing approaches.”
7.ai Engagement Cloud Built for Contact Centers
We added key capabilities to an already feature-rich contact center platform used by large and fast-growing businesses alike.
A new Agent Assist widget provides:
“Our business is all about making it easy for brands and consumers to connect,” said Rohan Ganeson, COO and Head of Products. “That’s clearly never been truer than it is right now. In fact, we make it simpler, and do it more effectively, and more cost-efficiently, than any other CCaaS player because we’re the only ones with deep experience running contact centers. We understand what works so we know what to build and automate—and equally important, what not to build and not to automate. Just throwing bots at a problem will damage your brand, and asking agents to handle all conversations is costly and not always convenient for consumers.”
“The numbers back us up,” said Ganeson. “Not only does Engagement Cloud automate more than 60 percent of conversations, but our clients see customer loyalty increase 25 percent and agent productivity increase 20 percent. Automation is essential to what we do but our real advantage is human centered, such as the way our AI and agents continually train each other and supervisors track performance for real-time coaching.”
At CCW Las Vegas, June 22-23, visit the 7.ai exhibit booth: #106!
7.ai software and services use artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai.
7 and 7.ai are trademarks of 7.ai, Inc. All other brands, products, or service names are or may be trademarks or service marks of their respective owners.