San Jose, Calif. – June 24, 2021 — 7.ai, Inc., a recognized leader in omni-channel conversational AI and contact center services today, announced the availability of Managed Customer Engagement (MCE), a fully managed service offering to drive CX transformation.
Built on more than 20 years of contact center operational expertise, this end-to-end managed service helps companies overcome internal and external roadblocks to enhance service automation, stay ahead of the technology curve, and reduce cost per interaction—without a big upfront investment. 7.ai leverages Engagement Cloud, its market leading platform, to uniquely blend AI automation and machine learning with human insight and experience to continually refine and enhance models, journeys, and experiences. With 7.ai’s MCE, companies now have a single partner to help manage and transform their brand’s customer engagement from channels, technology, agents, while leveraging best practice to accelerate their CX transformation.
Benefits of 7.ai Managed Customer Engagement
Early MCE deployments have shown that enterprises can reduce costs by more than 20 percent in the first year, with even greater cost savings as solutions are optimized.
A major U.S. retailer recently achieved extraordinary results in their first 90 days. 7.ai’s MCE was deployed in less than 30 days resulting in a 48 percent increase in service automation across multiple channels and a 28 percent reduction in cost per contact, and a 4.6/5.0 CSAT peak performance.
With 7.ai’s MCE, business leaders can drive their CX strategy while 7.ai assists them by:
Components of Managed Customer Engagement
"MCE is the fastest way for companies to drive CX transformation and realize benefits,” said Rohan Ganeson, Chief Operating Officer for 7.ai. “We have more than 20 years expertise combining technology and service models to drive best practices in customer experience. We have proven that MCE can drive more than 20 percent cost reduction while improving CSAT, and we have now packaged this for CX leaders to readily adopt."
For the complete list of features, benefits, and updates in our latest release, visit the April 2021 release page. https://www.247.ai/products/product-releases/april-release-2021
7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels. For more information, visit http://www.247.ai.
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