[24]7 Answers

Transform the FAQ experience into a cost-efficient and dynamic conversation.

Data Sheet

Bring your Help Center and search functions to life

[24]7 Answers uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Bring your Help Center and search functions to life in a text-like messaging experience that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed.

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Give customers the FAQ experience they expect

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Improve CSAT and NPS
Improve CSAT and NPS

With guided dialog and the ability to escalate to live agents, [24]7 Answers provides a better customer experience than traditional search.

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Provide a Modern FAQ Experience
Provide a Modern FAQ Experience

[24]7 Answers integrates with messaging channels, Apple Business Chat, Facebook Messenger, Google Business Messaging and WhatsApp. 

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Reduce Costs
Reduce Costs

[24]7 Answers allows customers to quickly find accurate answers to their questions, which reduces costs by minimizing less-productive calls and emails.

Product features

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Self-managed

[24]7 Answers is user friendly and intuitive so it’s easy to publish and manage your FAQs. 

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Cross-channel Compatibility

[24]7 Answers deploys across a host of messaging channels, such as Apple Business Chat, Google Business Messaging, Facebook Messenger and WhatsApp.

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Natural Language FAQ

[24]7 Answers is built on our proprietary natural language understanding (NLU) technology and sentiment models, so customers get the answers they want when they want them.

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Active Cards

[24]7 Answers can provide rich, interactive cards to visually enhance information such as disclaimers, product videos, and photos.

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Chat Window

[24]7 Answers can be delivered through a chat widget that creates a conversational and personalized experience for customers.

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Directed Dialog

[24]7 Answers helps consumers find an accurate response by using a decision tree of relevant questions and answers.

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Escalation to Live Agent

[24]7 Answers quickly escalates interactions to a live agent when the chatbot is stymied or per customer request.

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Power Search

[24]7 Answers combines queries from multiple sources (e.g., your knowledge base, Google, etc.) to ensure response accuracy to your customers.

An automated FAQ solution

Change the game and power up your self-serve capabilities

Effortlessly modernize your FAQ and Help Center pages. With [24]7 Answers, you customize content with an intuitive, user-friendly tool, add a traditional search bar, and deliver the messaging experience your customers prefer.

Customer Content Display

Messaging Experience

Search Bar Display

Results You Can Depend Upon

10M+

Questions answered per month

90%

Average answer rate

85%

Average accuracy rate