University Students Self-Help with [24]7 Answers
Customers often struggle to solve basic queries by navigating numerous FAQ pages. A well-defined FAQ chatbot improves the overall customer journey while allowing the brand to have a conversation with the customer. [24]7 Answers™ uses advanced algorithms to organize frequently asked questions, policies, product information, and more into an interactive customer experience. Bring your help center and search functions to life in a text-like messaging experience that improves customer satisfaction (CSAT) and enables customers to speak with an expert if needed.
With guided dialog and the ability to escalate to live agents, [24]7 Answers™ provides a better customer experience than traditional search.
[24]7 Answers™ integrates with messaging channels, Apple Business Chat, Facebook Messenger, Google Business Messaging and WhatsApp.
[24]7 Answers™ allows customers to quickly find accurate answers to their questions, which reduces costs by minimizing less-productive calls and emails.
[24]7 Answers is user friendly and intuitive so it’s easy to publish and manage your FAQs.
[24]7 Answers deploys across a host of messaging channels, such as Apple Business Chat, Google Business Messaging, Facebook Messenger and WhatsApp.
[24]7 Answers is built on our proprietary natural language understanding (NLU) technology and sentiment models, so customers get the answers they want when they want them.
[24]7 Answers can provide rich, interactive cards to visually enhance information such as disclaimers, product videos, and photos.
[24]7 Answers can be delivered through a chat widget that creates a conversational and personalized experience for customers.
[24]7 Answers helps consumers find an accurate response by using a decision tree of relevant questions and answers.
[24]7 Answers quickly escalates interactions to a live agent when the chatbot is stymied or per customer request.
[24]7 Answers combines queries from multiple sources (e.g., your knowledge base, Google, etc.) to ensure response accuracy to your customers.
[24]7 Answers integrates with the [24]7 Digital Assist Agent Assist feature to provide agents with contextual FAQ responses.
Effortlessly modernize your FAQ and Help Center pages. With [24]7 Answers, you customize content with an intuitive, user-friendly tool, add a traditional search bar, and deliver the messaging experience your customers prefer.
