Dec 22, 2021

New in Conversational AI: Recent [24]7.ai Engagement Cloud Releases

Vasu Madabushi
By Vasu Madabushi

VP, Product and Solutions Marketing

For this brief blog, I’ll assume you’re already familiar with [24]7.ai Engagement Cloud™, our integrated (voice and digital) conversational AI SaaS platform. 

If you’re NOT familiar, get started with these three two-minutes-or-less introductory videos:

Or dive right into the [24]7.ai Engagement product page.    

Or get in touch! Just email us or visit our Contact Us page.

Engagement Cloud

New Features: [24]7.ai Engagement Cloud

First, if you’d rather watch and listen than read, download this hour-long webcast. We recorded it December 9, 2021, to explore the new [24]7.ai Engagement Cloud features: Driving CX Impact at Scale with Artificial Intelligence.

For a little more detail than I’ll provide below, read our December 8, 2021 press release, [24]7.ai Extends Omnichannel CX Leadership, and the December 2021 Release notes, which compiles highlights from the past several releases.

I said I’d be brief so here, at the highest level, is what’s new in [24]7.ai Engagement Cloud:

  • [24]7.ai Learning Center—Get up running fast with self-paced classes that ensure you’ll continually optimize operations as you go. 
  • No-code interface—Design personalized digital and voice bots in just a few days, no tech expertise required. Build once, deploy everywhere to drive omnichannel conversations.
  • Edge AI for WFH agents—Improve agent compliance through user identity verification, challenge screens, and team-lead interventions. Drive better automation with conversational AI.
  • [24]7.ai Remote for WFH agents—Reduce manual audits, quickly identify non-compliant behavior, and empower agents to contact customers via SMS in a real-time, AI-based workspace/transaction monitoring system. Drive agent excellence with compliance and productivity improvements.
  • [24]7 Assist integration with [24]7 Answers and Google CCAI—Reduce customer wait times and better utilize agents by intelligently routing customers, thus boosting service levels, CSAT, and agent productivity. 

There’s more, of course. But those are at the top!

Take the Next Step

To learn more about why [24]7.ai Engagement Cloud is the industry-leading conversational AI platform, download these recent analyst ranking reports …

Or visit the [24]7.ai Engagement product page ….

Or get in touch! Just email us or visit our Contact Us page.


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