AI agent assistance technologies improve contextual “next best response” recommendations, which is proven by live agents in real-world interactions to save time, reduce AHT, and increase containment.
In a hurry? Scan highlights of [24]7.ai Engagement Cloud economic impact study: ROI, NPV, NPS, payback horizon, IVR containment, and agent productivity.
It is time to transform your contact center. Empower your customers anytime, anywhere with AI-powered self-service strategy.
[24]7.ai Engagement Cloud delivers a personalized and predictive customer experience with dramatically less effort—from you, your agents, and your customers.
Your company needs to thoroughly examine its approach to CX, because current approaches aren’t consistently producing significant results.
Engaging the ‘new’ employee With companies making decisions on who to bring back to the office and who to let work…
By [24]7.ai
Navigating the new normal Work-From-Home (WFH) as a concept skyrocketed during the pandemic. For most companies, this…
Workforce management (WFM) is a popular method that is being applied across industries and businesses.
By Monti Becker Kelly Chief Sales Officer
Although it might sound like an “over-expected criteria” to consider your BPO (business process outsourcing) agents to…
John Monaghan Vice President, Account Management
It may seem odd to consider your BPO (business process outsourcer) as a strategic partner. After all, shouldn’t a BPO…
Your organization, if it’s like most, has been fighting what feels like a losing battle to hold onto employees—a battle…
By Dan Miller Lead analyst and founder, Opus Research
Good things come to those who wait. Fortunately, our customers don’t wait long—we release [24]7.ai Engagement Cloud™…
By Ananth Srinivasan Senior Product Marketing Manager
Let’s start with the basics: IVR or, for long, interactive voice response, is a software system that interacts with…
By Nitesh Yadav Sr. Product Manager, AIVA IVR
