Help Voice Customers Help Themselves—Faster and More Efficiently
With most user journeys now starting online, 7 AIVA web-aware conversational IVR makes it easy to boost first contact resolution (FCR) and reduce costs. Reinvent your voice with AI-enhanced natural language technology, accurate intent prediction, and easy self-service options.
Architecturally, today’s IVR could not be better positioned. It is the focal point for every voice-based contact…
— Opus Research, Conversational Voice Response, Bringing the Best Tech
7 AIVA, Conversational IVR Delivers Results
total self-service interactions
reduction of repeat calling for 20% customer service cost reduction
increase in IVR containment rate for a leading insurer
Streamline Modern Voice Naturally with Conversational IVR
Simplify the customer experience for faster, easier, complete resolutions that elevate self-service, containment, and NPS.
Integrated IVR & Chat
The Evolution of Voice
Traditional IVR has transformed into modern voice. Predict caller intent, go digital with visual IVR, reduce hold times with real-time switch to chat, and speak naturally with virtual assistants. Voice is back.
Give Customers What They Want—and More
Eliminate traditional yes/no decision trees and outdated IVR, which leave customers dissatisfied. 7 AIVA conversational IVR uses natural language (NLP), multiple dialects, and casual dialogue to elevate the user experience and boost NPS. Designed so your customers want to return.
Power a Faster, Less Expensive Session
Say goodbye to long holds and give your customers immediate service—no more waiting in queue. Saving time reduces your cost per contact as well as drop-off rates, while still maintaining or boosting CSAT. With IVR2Chat, everyone wins.
Delight Voice Customers
Most smartphone owners today regularly use their voice assistants because they’re so convenient. Now, you can offer the same convenience on your voice channel. Reduce traditional IVR costs (average is $5 - $6 per call: multiple sources) significantly with a conversational virtual assistant that can often complete the call alone.
Calls You Can See, Too
Make it even easier for callers to get things done with Vivid Speech. Show users images on their screen, without interrupting the call, to simplify travel reservations, online purchases, and offer agreements. Boost conversion and retention while decreasing average handle time (AHT).
Make Life Easier for Your Customers
Transform the user experience with leading technology: Text-to-speech (TTS), speech-to-text (STT), deep neural networks (DNN), natural language understanding (NLU), and automatic speech recognition (ASR). At a time when every moment matters, consumers want fast simplicity. 7.ai makes it happen.
The average consumer is using their voice assistant more than they were before, and will use it even more in the future
— Price Waterhouse Coopers, "Consumer Intelligence Series: Prepare for the voice revolution", 2018
Succeed with Virtual Personal Assistant
7 AIVA integrates seamlessly
Works with Google Home
Consumers Say 'Make It Personal' with Voice
VPA use is on the rise—three out of every four consumers use voice assistants at home, and young users are adopting faster than anyone. This means voice interactions are more important than ever. 7 AIVA integrates seamlessly with VPAs to give consumers a simple, easy way to get things done in their channel of choice. Start the conversation today.
Works with Amazon Echo
Expand Your Reach to More Voice Channels
Most consumers are only using VPAs for simple things, because they don't trust them to complete trickier tasks. By seamlessly integrating VPA’s with 7 AIVA, you can extend the reach of both—enable natural conversations with the top-ranked virtual assistant to easily complete more complex tasks for the millions of consumers using virtual personal assistants. Book flights, compare products, resolve issues, or connect with a live agent when needed.
AI-Powered Speech Empowers a Retail and E-Commerce Leader
Video: 7 AIVA Conversational IVR Connects with You
See how modern voice connects with the user to create a simple, natural experience. Why? Because today, every moment matters.
Article: Five Reasons Why it's Time to Ditch Your Dumb IVR
Learn how 7 AIVA conversational IVR uses DNN to improve speech recognition and customer satisfaction.Download Now
Article: Transform Your Voice and IVR into a Customer Service Asset Rather Than a Liability
Deliver a digitized interactive experience to your customers.Download Now