Amazon Stop Hiding Your
Customer Service

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#Customer Engagement

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Debunking Chatbot Myths

#Virtual Agent (Chatbots), #Customer Acquisition

America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to…

Power to the People! Breaking through the digital noise with people based marketing

#Customer Acquisition

Quick quiz: How many devices do you own? How about your household? We’d be willing to bet you own more than one,…

Comparing Bidding Tools: [24]7.ai vs. Google

#Customer Acquisition

We get asked all the time what makes [24]7 Predictive Search Bidding different from Google's AdWords Target CPA/ROAS…

[24]7 AIVA Powers both Speech and Digital Channels

#Customer Acquisition

Today, we officially rolled out [24]7 AIVA as part of our 2017 Summer Release. AIVA is our…

Does Your Search Bidding Pass the Test? Try Our FREE SEM Analysis

#Customer Acquisition

Have you ever done something for years and years thinking your approach was working “fine” or “good enough” only to…