Amazon Stop Hiding Your
Customer Service

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Modern IVR

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

Are you paying for technology or results?

#Modern IVR, #Chatbots and Automation

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…

Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality

#Messaging, #[24]7.ai Updates

Today we rolled out the [24]7.ai Fall 2017 Release that supports business chat, enabling companies to have a…

Digital Transformation in 5 Simple Steps

#Digital Transformation

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

It’s 5 o’clock Somewhere

#Chatbots and Automation

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#[24]7.ai Updates

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Diagnosing Complex Customer Issues

#Customer Journey Analytics

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Debunking Chatbot Myths

#Chatbots and Automation

America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to…