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Amazon Stop Hiding Your
Customer Service

READ PV’S PERSPECTIVE
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December 14, 2017

Case Study: How [24]7 Active Share Transforms the Voice Experience

#Customer Engagement

In the last decade, rapidly advancing technology has dramatically changed the customer service landscape. Digital…

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December 11, 2017

Are you paying for technology or results?

#Customer Acquisition, #Customer Engagement

Today, there is virtually no aspect of a business that can’t be improved using technology. This is definitely the case…

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November 15, 2017

Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality

#Customer Experience

Today we rolled out the [24]7.ai Fall 2017 Release that supports business chat, enabling companies to have a…

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November 13, 2017

Digital Transformation in 5 Simple Steps

#Digital Transformation, #Customer Acquisition, #Customer Engagement

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

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November 12, 2017

What should you be doing 168x a day?

#Customer Acquisition

Twitter co-founder Jack Dorsey runs 6 miles every morning. Oprah logs 10,000 steps on her Fitbit. Bridgewater founder…

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October 27, 2017

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

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October 23, 2017

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

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October 16, 2017

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#Customer Engagement

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Author Image Scott Horn
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September 20, 2017

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Author Image Ryan East
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