Amazon Stop Hiding Your
Customer Service

Fall 2017 Release Features Intelligent Messaging, Support for Business Chat and Vivid Speech Functionality

#Customer Experience

Today we rolled out the [24]7.ai Fall 2017 Release that supports business chat, enabling companies to have a…

Digital Transformation in 5 Simple Steps

#Digital Transformation, #Customer Acquisition, #Customer Engagement

Digital transformation is a term frequently tossed around in today’s digital marketplace, and for good reason. It…

What should you be doing 168x a day?

#Customer Acquisition

Twitter co-founder Jack Dorsey runs 6 miles every morning. Oprah logs 10,000 steps on her Fitbit. Bridgewater founder…

Digital Transformation: What is it and why should you care?

#Digital Transformation

Digital transformation is one of the latest marketing buzzwords to inundate the business world, and, like a lot of…

It’s 5 o’clock Somewhere

#Virtual Agent (Chatbots), #Customer Engagement, #Modern IVR

Imagine opening a business in today’s retail landscape and planning to have only a bricks and mortar space operating…

Introducing [24]7.ai – New Name Reflects Leadership in Leveraging Artificial Intelligence to Improve Customer Experience

#Customer Engagement

  Today we announced our new company name - [24]7.ai to better reflect the deep investment we’ve made in…

Diagnosing Complex Customer Issues

#Customer Engagement, #Customer Acquisition

No matter how loved your brand is, every company has to deal with customer experience issues. How quickly you’re able…

Debunking Chatbot Myths

#Virtual Agent (Chatbots), #Customer Acquisition

America became independent on July 4, 1776. Thomas Edison invented the electric light bulb. Magellan was the first to…

Power to the People! Breaking through the digital noise with people based marketing

#Customer Acquisition

Quick quiz: How many devices do you own? How about your household? We’d be willing to bet you own more than one,…