Good things come to those who wait. Fortunately, our customers don’t wait long—we release 7.ai Engagement Cloud™ enhancements every month!
In this blog I’ll describe the top March 2022 updates in contact center reporting.
You should also check out my blogs detailing recent 7.ai Engagement Cloud updates in these categories:
Why do so many of your IVR customers escalate to agents? Reveal opportunities to improve IVR containment with new Voice Node reports, which give you an overarching view of IVR call volume and a granular view into all conversation nodes traversed by your IVR customers
How can you tell if 7 Assist™ AI-driven recommendations are improving your agents’ capabilities and improving CSAT? With a new agent assist report that analyzes AI recommendations at the agent and interaction levels.
Are you getting the expected returns from your investment in self-serve IVR? Dig into key IVR channel use cases with new reports: Voice interaction report for outcomes and details; voice interaction intent report for insights into identified customer intents, escalations, and resolutions; and dialog, task, and API reports for insights into call flow.
To catch up on all the latest 7.ai Engagement Cloud enhancements, read my other two blogs!
Or visit the 7.ai Engagement product page ….