The impact of COVID-19 on the world economy and corresponding shifts in consumer behavior, leave no doubt that a seismic disruption has occurred. By the end of 2020, customer experience will overtake product and price as a key brand differentiator. This transformation of the digital customer experience is fueled by digital pure play companies like Uber, Netflix, and Airbnb, who set the bar for personalized and seamless online interactions. Compounding this change, brands like Apple and Google are shifting consumer behavior at the device level with intuitive entry points that offer anytime, anywhere options to message a brand. While 60% of search results still drive massive call volumes to contact centers, imagine how much of that volume can be serviced with voice AI or shifted to messaging as more consumers connect with brands online?
A chatbot with cutting-edge technologies can provide the right information to users while continually improving response aesthetics to ensure seamless conversations with the customers. Our voice-centric world is shifting to messaging-centric experiences with connected customers who expect every brand they interact with to know who they are, to anticipate their needs, and to be available 100% of the time. [24]7.ai is redefining the way companies interact with consumers. We help brands attract and retain customers by enabling effortless, personalized experiences. Whether consumers use voice, messaging, or any other channel, you can meet them where they are, understand their intent, and deliver the response they need.
Customer service, sales, and marketing teams are making their brands stand out.
Target consumers with AI-powered personalized, conversational ads. Continue to engage across the buyer’s journey and give consumers exactly what they want anytime and anywhere, by messaging with you from your website, Facebook page, mobile app or even your IVR.
More than 67% of the buyer’s journey occurs online. As consumers research your product, seek information or actually make an online purchase, use conversational AI and messaging to optimize the process by providing the right content anywhere and anytime.
Proactively offer consumers personalized support experiences whenever they need it, and across any channel. Automate self-service with virtual agents who anticipate intent and provide effortless escalation to human agents when needed.
With Natural Language Processing (NLP), AI-powered chatbots can deliver a seamless and engaging response to the end-user. AI chatbots can create advanced dialogue systems that utilize personal preferences, contextual understanding, and memory to provide a meaningful and personalized response.
Real brands see real outcomes with [24]7.ai Engagement Cloud - the intelligent way to optimize your customer experience.
A Multinational Financial Services Corporation
After implementing a [24]7.ai conversational AI solution, 95% of users have rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.
A Leading Telecom Company
This leading telecom company grew sales 20% by using [24]7 Conversations to map customer intent and create better customer journeys.
A Global E-commerce Company
This global ecommerce company deployed [24]7 Voices to optimize their IVR which increased call containment by 10k+ per month and improved call routing by 6.5% which translated to 11% in customer support cost savings.
Messaging is currently experiencing a wave of adoption around the world. People spend more time messaging than they do on just about every other online activity. Billions of messages are transmitted every day. 75% of US consumers say a text message is the best way to reach them, and that same 75% report they would prefer that businesses message them when communicating about essential service updates and purchases.
Messaging gives consumers the freedom to reach you whenever they want and however they want. At the same time messaging is a more efficient channel for your virtual and human agents who can see content from previous interactions and pick up right where they left off. Your customer conversations will be more powerful by enabling continuous, visually rich, and contextual messaging experiences with [24]7ai Engagement Cloud.
[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.
Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.
Improve customer satisfaction by automating customer service. Know how to deliver a better customer experience with call automation and text to speech ivr.
[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.
Instead of providing lengthy FAQ content, delight your customers with a Q&A Chatbot that converts FAQs to conversions. Check out [24]7 Answers.
Empowers agents to quickly resolve customer issues across voice, video, chat, and messaging channels.
[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.
