It’s Time to Change the Conversation

Differentiate your brand with the conversational experiences customers crave.

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Tech Giants

AI and Technology giants change how consumers connect

The impact of Covid-19 on the world economy and corresponding shifts in consumer behavior, leave no doubt that a seismic disruption has occurred. By the end of 2020, customer experience will overtake product and price as a key brand differentiator.  This transformation of the digital customer experience is fueled by digital pure play companies like Uber, Netflix, and Airbnb, who set the bar for personalized and seamless online interactions. Compounding this change, brands like Apple and Google are shifting consumer behavior at the device level with intuitive entry points that offer anytime, anywhere options to message a brand. While 60% of search results still drive massive call volumes to contact centers, imagine how much of that volume can be serviced with voice AI or shifted to messaging as more consumers connect with brands online? 

Our voice-centric world is shifting to messaging-centric experiences with connected customers who expect every brand they interact with to know who they are, to anticipate their needs, and to be available 100% of the time.  [24]7.ai is redefining the way companies interact with consumers. We help brands attract and retain customers by enabling effortless, personalized experiences. Whether consumers use voice, messaging, or any other channel, you can meet them where they are, understand their intent, and deliver the response they need.

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Meet the new customer engagement model

Customer service, sales, and marketing teams are making their brands stand out. 

marketing
For Marketing
For Marketing

Target consumers with AI-powered personalized, conversational ads. Continue to engage across the buyer’s journey and give consumers exactly what they want anytime and anywhere, by messaging with you from your website, Facebook page, mobile app or even your IVR.

sales
For Sales
For Sales

More than 67% of the buyer’s journey occurs online. As consumers research your product, seek information or actually make an online purchase, use conversational AI and messaging to optimize the process by providing the right content anywhere and anytime.

customer-service
For Customer Service
For Customer Service

Proactively offer consumers personalized support experiences whenever they need it, and across any channel. Automate self-service with virtual agents who anticipate intent and provide effortless escalation to human agents when needed.

Conversational AI designed around your business goals

Real brands see real outcomes with [24]7ai Engagement Cloud - the intelligent way to optimize your customer experience.

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Improve Brand NPS and CSAT

A Multinational Financial Services Corporation

 

After implementing a [24]7.ai conversational AI solution, 95% of users have rated their experience a 4 or 5 on a scale of 1 to 5. Their charge verification solution received the Chairman’s Award for mobile innovation.

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Grow Revenue

A Leading Telecom Company 

 

This leading telecom company grew sales 20% by using [24]7 Conversations to map customer intent and create better customer journeys.

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Lower Operating Costs

A Global E-commerce Company

 

This global ecommerce company deployed [24]7 Voices to optimize their IVR which increased call containment by 10k+ per month and improved call routing by 6.5% which translated to 11% in customer support cost savings.

Make Messaging your first point of contact

Messaging is currently experiencing a wave of adoption around the world. People spend more time messaging than they do on just about every other online activity. Billions of messages are transmitted every day. 75% of US consumers say a text message is the best way to reach them, and that same 75% report they would prefer that businesses message them when communicating about essential service updates and purchases.

Messaging gives consumers the freedom to reach you whenever they want and however they want.  At the same time messaging is a more efficient channel for your virtual and human agents who can see content from previous interactions and pick up right where they left off. Your customer conversations will be more powerful by enabling continuous, visually rich, and contextual messaging experiences with [24]7ai Engagement Cloud.

[24]7.ai is a leader in messaging, voice, conversational AI and agent services

1.2B

self-service interactions/year

200M+

virtual agent inquiries/year

40M

agent chats/year

103

patents granted

Customer advisory board members

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Discover what our industry expertise can do for you

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  • financial_services_icon
    Financial Services
  • insurance_icon
    Insurance
  • retail_icon
    Retail
  • telecom_icon
    Telecom
  • travel_icon
    Travel & Hospitality
  • utilities_icon
    Utilities
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Related Applications, Services & Technology

Engagement Cloud

[24]7.ai Engagement Cloud delivers superior omnichannel experiences by blending AI and human intelligence to discover, predict and resolve consumer intents.

Operationalize Messaging

247 Messaging makes it easier for consumers to reach you. Whether your customers are connecting to a conversational chatbot or virtual or a human agent, our single platform allows you to build models once and deploy across messaging channels at scale.

Voices

[24]7 Voices reinvents traditional IVR with conversational AI so you can engage with customers who call you on the phone and seamlessly interact across digital and voice channels.

AIVA Technology

[24]7 AIVA conversational AI combines the world’s most advanced natural language processing (NLP) technology with an intent-driven engagement platform to enable ‘near-human’ conversations in your digital and voice channels.AIVA can understand slang, local nuances, colloquial speech, and can be trained to emulate different tones.

Answers

[24]7 Answers creates an enriched FAQ and self-service chatbot experience to give your customers quick replies to questions, policies, product information and more.

Assist

[24]7 Assist offers a unified workspace with a single console and powerful tools to empower live agents on all messaging and digital channels with blended human and artificial intelligence interactions.

Conversations

[24]7 Conversations enables you to build, test, and tune your own conversational chatbots or virtual assistants and then deploy across web, mobile apps, messaging and voice channels.

Platform Services

[24]7 Platform Services makes it simple to deploy the leading conversational AI applications quickly, with a common interface and easy to use self-serve tools.

Journey Analytics

[24]7 Journey Analytics uses advanced path analytics to deliver insights that identify how to improve CX and optimize omnichannel customer journeys.

Target

[24]7 Target helps brands to design and deliver personalized and targeted experiences across devices and channels through dynamic predictive messages and creatives.