How COVID-19 changed the traditional ways for customers to connect with you
The impact of COVID-19 on the world economy and corresponding shifts in consumer behavior, leave no doubt that a seismic disruption has occurred. By the end of 2020, customer experience will overtake product and price as a key brand differentiator. This transformation of the digital customer experience is fueled by digital pure play companies like Uber, Netflix, and Airbnb, who set the bar for personalized and seamless online interactions. Compounding this change, brands like Apple and Google are shifting consumer behavior at the device level with intuitive entry points that offer anytime, anywhere options to message a brand. While 60% of search results still drive massive call volumes to contact centers, imagine how much of that volume can be serviced with voice AI or shifted to messaging as more consumers connect with brands online?
A chatbot with cutting-edge technologies can provide the right information to users while continually improving response aesthetics to ensure seamless conversations with the customers. Our voice-centric world is shifting to messaging-centric experiences with connected customers who expect every brand they interact with to know who they are, to anticipate their needs, and to be available 100% of the time. 7.ai is redefining the way companies interact with consumers. We help brands attract and retain customers by enabling effortless, personalized experiences. Whether consumers use voice, messaging, or any other channel, you can meet them where they are, understand their intent, and deliver the response they need.