Digital Chat Agents for a Digital World
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Our Digital Chat Agents are a blend of the world’s best human talent with powerful enabling technologies, creating a brilliant customer experience and highly optimized performances.
What Makes 7 Digital Chat Agents Different
7 Digital Chat Agents offer customers smarter, on-demand engagement that simplifies their journeys, especially when they cross channels or devices to complete a task. 7 Digital Chat Agents have digital skill sets and an outcome-oriented focus on helping customers complete their journeys.
Trained to support customers while they are mid-stream in a journey, 7 Digital Chat Agents quickly assess the customers’ situation and provide fast resolution.
Enabled by Prediction
Able to understand real-time intent prediction, 7 Digital Chat Agents know where customers have been and what they want to accomplish throughout the journey.
Empowered by Omnichannel Technology
Trained to move from one channel to the next seamlessly and combine channels, 7 Digital Chat Agents improve effectiveness, efficiency, and experience in the customer journey.
Armed with Insights
Our chat agents are supported by data analysis and provide deep insights into customer journeys, improving performance across KPIs and providing upstream value to companies.
Thank you and a job well done by the 7 Digital Chat Agent. It was an above and beyond experience. I was very satisfied and happy with the results. This agent hit on all points flawlessly and I want to share my appreciation.
— Customer of major US Telecom Company using 7 Digital Chat Agents
Benefits of 7 Digital Chat Agents
With more than 7,000 digital chat agents in six geographies globally, 7.ai assists consumers in every business segment. Operating from contact centers across the US, Central and South America, India and Philippines, Our agents use industry-leading technology to consistently out-perform across metrics in every engagement.
Provider in 100% of our chat engagements
Reduction in cost of operations within a year
Improvement in online sales conversions in the first 6 months