Everything AI You Need – and More
7 AIVA Virtual Agent
Meet the Near-Human Virtual Agent
It understands intent. It learns from every interaction. And it makes self-service effortless. The leading enterprise virtual agent reinvents your customer experience using natural language to boost first contact resolution (FCR) and reduce costs.Learn More
7 AIVA Conversational IVR
Just Speak Naturally
Most user journeys begin online, so being web aware helps callers get things done faster. Increase efficiency and satisfaction with a conversational IVR that uses natural language, automates self service, and offers human help via chat or voice if needed.Learn More
Intelligent agents will directly influence 10% of all purchase decisions.
— Forrester, Predictions 2018: A Year of Reckoning
Transforming Customer Engagement
in enterprise chatbot/virtual agent ratings and deployments
successful virtual agent and conversational IVR deployments in global enterprises
languages and dialects supported over multiple channels and devices
reduction in operational costs while boosting CX and NPS
What Makes AIVA Better?
AI so advanced, it’s almost human.
Real Machine Intelligence, Not Just Rules
Simple chatbots are everywhere for a reason. They claim AI, but don’t extend beyond simple FAQ interactions. Real machine intelligence understands consumer intent, empowers natural conversations, and leverages deep learning and turn-key industry journeys to enable better experiences from day 1, period.
Smart Enough to Collaborate with a Human Agent
Handing off to a human agent was just the first phase. Now AIVA is the only virtual assistant that can retrieve one piece of data from a human agent while the customer waits briefly, get what it needs and continue the dialogue. The customer gets served, the increased ability boosts containment and leverages the best of human agents.
Self-Learning is Here with 7 AIVA
Read analyst reviews. AIVA is starting to deploy self-learning tools that leverage automated deep learning to truly systematize the discovery of customer intent and specific journeys. The scope and speed dwarfs engineered models with 10X results and real-time scalability. Just ask for a demo.
Simply Better Self Service
Help customers help themselves—faster and more efficiently. Serves customer needs on any channel at any time.
#1 Ranked Enterprise Virtual Agent
Opus and Forrester both rank 7 AIVA as a leader in chatbots/virtual assistants.
Easy, Intuitive Conversations
Reinvent your voice with an IVR that talks like a person, anticipates intent, and makes self service simple.
Help Customers Help Themselves
AI with an EQ: Near Human Virtual Agents
Help customers help themselves with advanced natural language to understand what they mean, not just what they say—in 20 languages and dialects. Anticipate customer needs and offer the right response at the right time.
Reimagine IVR with AI-Powered Speech
Understanding tone, accent, and dialect with 95% speech recognition accuracy decreases unnecessary transfers to human agents and helps customers get what they need. Contain more calls to lower cost channels with IVR2Chat and enhance IVR interactions with rich visual content to make it easier for customers to do things like compare products or approve charges.
Unparalleled Intent Prediction
Nearly 70% of user interactions begin online, enabling AIVA to more accurately predict intent and engage with context from the start. It improves the experience. If a customer needs to transfer to a human agent, AIVA transfers the context too so they never have to start over. Because every moment matters.
AI and Deep Learning Empower Better Customer Experiences
Your customers don’t need to hear about the technology such as machine learning, speech-to-text or ADR. They just enjoy the benefits of simpler, more intuitive user experiences. Conversational dialogues in text or voice, without those old-school decision trees, boost containment, FCR, and NPS.
Build Once, Deploy Anywhere, and Scale with Ease
7 AIVA uses a universal model across digital and voice, allowing enterprises to build once and deploy easily across any channel. Pre-built, out-of-the-box journeys, advanced AI, and a development toolkit with a full suite of tools puts you in control. The result is seamless CX across self- and assisted-sales and service channels.
The full AIVA suite of tools enables clients to learn about user requests and preferences and actually
take more control over the user experience.
Large Telecom Leverages 7 AIVA to Transform Digital CX
self-service adoption of automated customer journeys
projected first year’s savings
customer base for a leading telecom company
calls previously sent to human agents now contained and resolved via IVR2Chat
Discover More About Artificial Intelligence Chatbots and Virtual Agents
Webinar: AIVA – Leading the Conversational Commerce Trend
Learn about conversational commerce from Forrester, Opus and a CX industry expert. Hear their opinions on trends in chatbots and VPAs.Watch Replay
Analyst Firm Opus Research Ranks 7 AIVA with the Highest Rating
Analyst firms Forrester and Opus have graded AIVA as a leader in enterprise intelligent virtual assistants. See why Opus ranks AIVA as the industry leader.Download the Report
Webinar: The Rise of Emotional AI and Chatbots in CX
Emotions have always played a big part in customer satisfaction and loyalty. With self-service and automation growing, learn how emotion impacts your customer experience.Watch Replay
Article: Forrester Analyst Art Schoeller – How to Blend Human Agents and Chatbots
Read Art Schoeller’s insights about learning how to blend human agents and chatbots to enhance your customers’ experience with your brand. Listen to the recording as well.Read the Report