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‘You’re Pretty Stupid.’ What Can Happen to Your…

Remember last Thanksgiving, when your Uncle George insisted on deep-frying the turkey—and then had to ask Alexa to call…

Why Customer Journey Mapping + Journey Analytics…

The Age of Intent: Using A.I. to Deliver Superior…

Conversational AI Needs Conversation Design

Here’s why you’re not using Facebook Messenger or…

Highlight: CEO and author @pvkannan on companies…

Artificial Intelligence Isn’t Just About Cutting…

Modern Speech - The Upgrading of IVR

The Future of Customer Service Is AI-Human…