In The News

The reality of AI: can the bots keep your…

In this episode, Julian hosts PV Kannan, Co-Founder and CEO of San-Jose-based software firm [24]7.ai and a recognised…

Explained: How AI is revolutionizing the way…

Nearly everyone has gone through the vexing experience of waiting for a long time to speak to a customer service…

Watch: [24]7.ai founder PV Kannan on AI and…

PV Kannan co-founded [24]7.ai in nearly two decades ago to build intent-driven customer engagement solutions.

Serving Customers on Their Terms: The Benefits of…

Given the popularity of messaging in their daily lives, it's only natural that people want to interact with companies…

Best Business Books 2019: Marketing

But I have no hesitation in recommending The Age of Intent, by P.V. Kannan (with Josh Bernoff). Kannan describes intent…

Transformation—Evolving Customer Experience

PV Kannan, co-founder and CEO of [24]7.ai, has written about this extensively, and he’s built a business on it. He says…

Interview with PV Kannan

PV has been a thought leader in global customer service and has been featured in the books, The World is Flat and That…

Four Steps To Improve Your Company's…

Over the past two decades, large companies that sell directly to consumers have spent billions of dollars annually on…

Get Big Picture Customer Experience Insights With…

Digital analytics, journey mapping, and NPS/CSAT surveys are unfortunately limited in their ability to find CX pain…