In The News

2018 will be the year of the chatbot

Given its large workforce requirements—U.S. companies employ an estimated 3 million contact center agents—customer…

Chatbots & VAs, the Future of Customer…

Today’s consumers are more sophisticated and have higher expectations for customer experience than in the past.

How AI Will Usher in a New Age of Personalized…

How AI Will Usher in a New Age of Personalized Commerce

[24]7 Changes Company Name to [24]7.ai to Reflect…

Using [24]7.ai Solutions, Large Companies are Attracting and Retaining Customers through Personalized, Predictive and…

[24]7 Rechristened To [24]7.ai to Reflect…

To better reflect its leadership in leveraging artificial intelligence to dramatically improve customer experience, [24…

Is it Okay to Ask if You’re Talking to a Human or…

Recently, I read an article by Jon Mooallem (aka “Mr. Know-It-All) in WIRED about the polite way to ask if you’re…

Understanding consumer intent is the path to…

Building loyalty means delivering convenience. But this means more than just delivering more sophisticated digital…

[24]7 Adds AI to Its Name

[24]7, a provider of customer experience solutions, has changed its company name to [24]7.ai to better reflect its…

The 2017 CRM Market Rising Stars: Marchex

In the past few months, Marchex, a Seattle-based mobile advertising analytics company, has seen a tremendous leadership…