In The News

Apple’s Business Chat plans to take on WhatsApp,…

Amid news of an iOS 11 update and the unveiling of the HomePod smart speaker at Apple’s WWDC conference, you might have…

[24]7 Looking to Hire More Than 3000 DCAs in FY18

[24]7.ai, an intent-driven customer engagement solutions provider, today said it is looking to hire more than 3,000…

Consumers Willing to Share Personal Data for…

Consumer surveys have repeatedly shown the public’s ambivalence about digital privacy. When there’s a clear value…

Never ask a Customer What you Already Know

You know what I’m talking about. If you have a problem with your cable service, the only way to resolve it is to call…

[24]7 Partners with Neobpo to Deliver Solutions…

[24]7.ai, a provider of intent-driven customer engagement solutions, has signed a reseller agreement with Neobpo, a…

Consumers Skeptical About Value of Sharing Data…

In a recent survey by YouGov commissioned by customer acquisition and engagement platform [24]7.ai, US consumers were…

Despite Privacy Concerns, 43% of Consumers Offer…

A recent study from [24]7.ai found that consumer willingness to share personal data with companies was tied to…

AI Will Lead to Fewer Jobs. So What Should…

I’ve been asked many times recently to comment on how the rise of AI will impact the jobs and the economy, particularly…

How Voice BPO [24]7 Became a Digital Engagement…

Today, [24]7.ai founded by PV Kannan and Shanmugam Nagarajan in April 2000, during the dotcom boom era, has transformed…