Personalize Customer Journeys for Differentiated Experiences
Acquire New Customers
Identify the right prospects based on intent and propensity to buy, and distinguish them from existing customers. Guide with self-service or assisted-service during every stage of the acquisition process including device/plan selection and bundling recommendations.
Create Differentiated Customer Experience
Deliver differentiated experiences by integrating data from a range of sources to predict customer intent and maintain context across channels. Engage customers at the right time to help them complete sales or service journeys including product/plan preferences, bundling, billing and technical support.
Reduce Customer Service Costs
Direct more customers to self-service for routine account management inquiries including plan information, total minutes used, cable packages/bundles and username/password resets.